ITOM AIOps and CSDM tables

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • ITOM AIOps leverages and maintains CSDM tables, while various ServiceNow products enhance and contribute value to its operations.

    CSDM tables in the CMDB that are managed by ITOM Health

    ITOM AIOps manages the following tables:
    • Mapped Application Service table [cmdb_ci_service_discovered] (With CSDM v5, the label for the table has changed from application service to service instance.)
    • Configuration Item table [ci_*]
    • Dynamic CI Group table [cmdb_ci_query_based_service]
    Figure 1. CSDM tables managed by ITOM

    CSDM tables managed by ITOM.