--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # ITOM/OT SU Licensing dashboard # ITOM/OT SU Licensing dashboard {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ITOM/OT SU Licensing dashboard The ITOM Licensing dashboard enables ServiceNow customers to monitor and review resource consumption against their purchased ITOM subscription units (SUs). It provides detailed insights into daily usage and average subscription consumption over the past 90 days for each ITOM application. This dashboard is part of the ITOM Licensing application and requires thesnitomlicense.readerrole for access. Show full answer Show less ## Access and Role Requirements To access the dashboard, users must have the **snitomlicense.reader** role. The dashboard is found at **All \> ITOM License \> ITOM Licensing Dashboard**. ## Use Cases * Validate resource usage across various ITOM products. * Identify instances where subscription unit consumption exceeds purchased quantities. * Assist in managing licensing compliance and optimization by visualizing resource consumption. ## Data Visualization and Features The dashboard contains three main visualization areas: * **Daily Raw Resource Counts:** Displays total detected resources before classification into configuration items (CIs). Hovering reveals detailed resource types with their absolute numbers and relative shares. * **Subscription Units Consumption:** Shows bars representing subscription unit counts for licensable categories over the last 120 days per ITOM application. A brown line overlays average consumption over the last 90 days based on Usage Analytics counts. SU ratios equate one server, three PaaS resources, three containers, or one unresolved monitored object to one SU. Hovering over bars reveals detailed CI categories and their counts. * **ITOM Licensing Version Tracking:** Displays the version of ITOM Licensing used each day, helping to correlate spikes in resource counts with version upgrades. ## Practical Benefits This dashboard helps ServiceNow customers gain transparency into their ITOM resource usage, ensuring they stay within licensing limits and better manage subscription units. By understanding daily and average consumption trends per application, organizations can optimize costs and maintain compliance effectively. Use the ITOM Licensing dashboard to review the statistics of the resource consumption and status against your purchased subscriptions. This dashboard contains reports for each ITOM application. The reports offer visualization of the daily usage count and of the average consumption of subscription units for 90 days. The ITOM Licensing dashboard is a part of ITOM Licensing application. See also OTM Licensing Dashboard at AllOTMOTM LicenseOTM Licensing Dashboard. Role required: sn_itom_license.reader ## Access the Assessment dashboard {#itom-licensing-dashboard__section_ecd_5vt_yrb} Ensure that you have an sn_itom_license.reader role to access the ITOM Licensing Dashboard located at AllITOM LicenseITOM Licensing Dashboard. Figure 1. ITOM Licensing dashboard ## Use cases {#itom-licensing-dashboard__section_fcd_5vt_yrb} As an example of how people in your organization would use this dashboard, see the following use case.{#itom-licensing-dashboard__table_gcd_5vt_yrb__entry__2} | User | Dashboard use | |-|-| | sn_itom_license.reader | Validate the resource usage for different ITOM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources. | [ ] {#itom-licensing-dashboard__table_gcd_5vt_yrb} Note: ServiceNow applications refer to devices and applications that comprise a service instance as configuration items (CIs). ## Data visualization {#itom-licensing-dashboard__section_kcd_5vt_yrb} The dashboard includes the following visualization:{#itom-licensing-dashboard__table_lcd_5vt_yrb__entry__4} | Usage | Type | Source table | Description | |-|-|-|-| | * ITOM Visibility * ITOM AIOps * Health Log Analytics * ITOM Cloud Accelerate * ITOM Discovery * ITOM Optimization * ITOM Digital End-User Experience (DEX) * ITOM Service Observability {#itom-licensing-dashboard__ul_om2_d51_rzb} | ยง | ITOM Licensing CI Counts \[itom_lu_ci_counts\] and UsageAnalytics Counts for Tables \[usageanalytics_count\] | The first area displays the daily raw resource counts that include all the detected resources before sorting them into specific CIs. Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share that it takes among others. The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per ITOM application. The dashboard also displays the brown line that represents the Usage Analytics counts table. This count is based on average consumption of subscription units for the last 90 days. SU ratios are one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU. Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with the absolute number of resources and the share that it takes among others. The third area shows which version of the ITOM Licensing is used on the instance each day. It helps explain spikes in count every time the new version is installed. | [ ] {#itom-licensing-dashboard__table_lcd_5vt_yrb} *[\>]: and then