---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install ITOM Visibility

# Install ITOM Visibility using ServiceNow Otto for Setup {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install all required ITOM Visibility applications and plugins from the IT Operations Management Product Hub.

## Before you begin

Verify the following:

* You're using the Australia Patch 3, Zurich Patch 10, or later version of the ServiceNow AI Platform.
* You have installed the ServiceNow Otto for Platform plugin (sn_genai_platform).
* You have installed the Generative AI Controller plugin (sn_generative_ai).
* You have installed the AI Skill Kit plugin (sn_skill_builder).
* You have installed the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hBpiZxH65nwHb8jG8ICPWQ "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").
* You have activated the ServiceNow Otto panel. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
* You have activated the following assistants:
  * ServiceNow Otto - Platform assistant
  * ServiceNow Otto for Virtual Agent

  {#install-nowassist-setup-itom-visibility__ul_fy1_fmm_cjc}For more information, see [Configure assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US).
* You have activated Now LLM Service as a provider. For more information, see [Manage AI models](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
* You have set up AI Search. For more information, see [AI Search readiness for AI on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=sn-ai-impl-ai-search&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
* You have installed the following ServiceNow Otto for Setup applications from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home):
  * ServiceNow Otto for Setup (sn_ia)
  * ServiceNow Otto for Setup Common (sn_ia_common)
  * ServiceNow Otto for Setup Content (sn_ia_content)
  * ServiceNow Otto for Setup Core (sn_ia_now_assist)
  * ServiceNow Otto for Setup Configuration (sn_ia_config)
  {#install-nowassist-setup-itom-visibility__ul_ck1_mmm_cjc}
{#install-nowassist-setup-itom-visibility__ul_ecg_1mm_cjc}

Role required: admin

## About this task

Note:  
Applications are installed only if you have the license. If you don't have the required license for an application, it isn't installed.

## Procedure

1. Navigate to AdminAdmin Home on your instance.
2. Select the IT Operations Management tile.
3. In the IT Operations Management Product Hub, select Start setup.  
4. Select the install icon (![Install icon]()) on the ITOM Visibility card.  
   Note:  
   Expand the What's included section to view the applications installed with ITOM Visibility.
{#install-nowassist-setup-itom-visibility__steps_rjp_zng_q3c}

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