Install ITOM Visibility using Setup Hub

Install all required ITOM Visibility applications and plugins from the IT Operations Management Product Hub.

Before you begin

Verify the following:

• You're using the Australia Patch 3, Zurich Patch 10, or later version of the ServiceNow AI Platform.
• You have installed the Now Assist for Platform plugin (sn_genai_platform).
• You have installed the Generative AI Controller plugin (sn_generative_ai).
• You have installed the Now Assist Skill Kit plugin (sn_skill_builder).
• You have installed the Now Assist for ITOM plugin. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
• You have activated the Now Assist panel. For more information, see Activate the Now Assist panel standard chat.
• You have activated the following assistants:
  • Now Assist - Platform assistant
  • Now Assist in Virtual Agent
  For more information, see Configuring assistants overview.
• You have activated Now LLM Service as a provider. For more information, see Manage AI models.
• You have set up AI Search. For more information, see AI Search readiness for Now Assist on the ServiceNow AI Platform.
• You have installed the following Setup Hub applications from the ServiceNow Store:
  • Setup Hub (sn_ia)
  • Setup Hub Common (sn_ia_common)
  • Setup Hub Content (sn_ia_content)
  • Setup Hub Core (sn_ia_now_assist)
  • Setup Hub Configuration (sn_ia_config)

Role required: admin

About this task

Note:

Applications are installed only if you have the license. If you don’t have the required license for an application, it isn’t installed.

Procedure

1. Navigate to Admin > Admin Home on your instance.
2. On the IT Operations Management tile, select View product overview.
3. In the ITOM Product Hub, select Start setup.
   
4. Select the install icon () on the ITOM Visibility card.
   

   Note:

   Expand the What's included section to view the applications installed with ITOM Visibility.