---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Explore ITOM Infra Services Workspace

# Explore ITOM Infra Services Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ITOM Infrastructure Services Workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.

The ITOM Infrastructure Services Workspace dashboard provides an overview of applications, such as your active MID Servers and ACC agents, and their issues. The dashboard enables you to drill into issues by category and take
corrective actions.

For example, selecting a MID Server card shows a table of MID Servers. Then the Server Actions drop-down menu enables you to perform any available action such as validating or re-keying the MID Servers. The
Server Actions menu enables you to perform corrective actions to multiple MID Servers at once from the overview.

The ITOM Infrastructure Services dashboard also displays the top three ACC errors on the ACC agent card. You can view the error and have a quick glance at its details. Select View all to see all the
errors.