---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# MID Server Workspace

# MID Server Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
See a concise overview of MID Server activity. The workspace provides real-time monitoring and enables corrective actions across multiple MID Servers.

## ITOM Infrastructure Services dashboard {#itom-infra-srv-wrksp-mid__section_o2p_hfx_nhc}

The MID Server panel is displayed on the ITOM Infrastructure Services dashboard to provide an overview of MID Server issues.

Selecting any of the cards in the MID Server panel, such as Servers down or Servers with issues, takes you to that detailed table.

This page also provides a set-up link to Download a MID Server.

## MID Servers tables {#itom-infra-srv-wrksp-mid__section_lyp_ggx_nhc}

Navigate to the MID Servers workspace either by selecting its icon from the application list or by selecting a card from the dashboard. Each of the cards on the dashboard corresponds to the cards in this workspace view.

Selecting a card shows a table of MID Servers filtered by category. You can customize the filter by selecting the filter icon, and save the filters with the Saved filters drop-down menu. Group and sort
the results by selecting the Show column filter row icon in the category row.

On the Total MID Servers table, a banner enables you to quickly filter for MID Servers that have been created in the past week. Use this filter to monitor new MID Servers and diagnose any issues from
their deployment.

## Server Actions {#itom-infra-srv-wrksp-mid__section_sv5_hhx_nhc}

MID Servers can be selected by the check box on the table, then the Server Actions drop-down menu enables you to perform any available action. These actions include Validating or Rekeying the MID
Servers. This Server Actions menu enables you to perform corrective actions to multiple MID Servers at once from the overview.

## Detailed view {#itom-infra-srv-wrksp-mid__section_uqc_qhx_nhc}

Selecting a MID Server's name navigates to a detailed view of that MID Server. On the Status, Validated, and Unresolved Issues cards, relevant correction actions are shown such as upgrading or validating the MID Server. If
the MID Server has any alerts, they are shown in a banner.

If the user has the SOAP ECC queue role, then the View ECC Queue button becomes visible, which navigates to the ECC Queue table.

In the MID Server details view, selected from the context menu, you can edit the Purpose field to save any notes about the MID Server's purpose. This field is only a text note and
does not change anything about the MID Server.

The Purpose field can be viewed from the dashboard tables by adding it to the Personalize fields menu, accessed through the three-dot menu beside the Server Actions menu.

The MID Server configuration and Troobleshooting sections of the context menu show the records assigned to this MID Server. You can access the MID Server properties or logs. Use
the Create button to create new records, or the Manage button to manage existing ones. You can filter the list of records by selecting the filter icon.
**Related tasks**   

* [Use the Agent Client Collector (ACC) admin workspace](https://www.servicenow.com/docs/J9_gA30QN57t8bJv_qf8KA "Use the Agent Client Collector (ACC) admin workspace to monitor the status of your agents.")