Plugins or applications installed with ITOM Visibility

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Plugins or Applications Installed with ITOM Visibility

    This document provides an overview of the plugins and applications associated with ITOM Visibility, detailing their functionalities and dependencies. Upon updating your ITOM Visibility application, any necessary new dependencies will be automatically installed.

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    Key Features

    • Discovery: The Discovery plugin (com.snc.discovery) identifies applications and devices on your network and updates the CMDB accordingly. It is supported by various related plugins such as Cloud Provisioning and Governance Core and Service Watch Suite commons.
    • Service Mapping: The Service Mapping plugin (com.snc.service-mapping) maps IT services and integrates with other components like Event Management and Service Operations. It includes essential plugins to enhance its functionalities.
    • Tag Governance: The Tag Governance plugin (snitomtag) facilitates cloud access and provides core certification structures, enabling compliance and effective licensing management for ITOM applications.
    • Cloud Discovery Workspace: This workspace includes plugins that provide the latest Discovery and Service Mapping patterns, as well as analytics capabilities for cloud resources.
    • Agent Client Collector: Supports agent-based infrastructure discovery and collects Software Asset Management metrics crucial for enhancing visibility within ITOM applications.

    Key Outcomes

    By using the plugins outlined, ServiceNow customers can:

    • Improve visibility into their IT infrastructure through Discovery and Service Mapping capabilities.
    • Ensure compliance and effective resource management via Tag Governance functionalities.
    • Utilize the latest patterns for enhanced service mapping and discovery capabilities.
    • Leverage analytics for cloud resources to create customized dashboards and reports.
    • Enhance asset management and visibility through the Agent Client Collector features.

    Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.

    Discovery

    Table 1. Plugins or applications installed with Discovery (com.snc.discovery)
    Plugin or application name Description
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Service Watch Suite commons (com.snc.service-watch.commons) Contains common UI components for Discovery and Service Mapping.
    Discovery - IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.

    Discovery Admin Workspace

    Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)
    Plugin or application name Description
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.

    Service Mapping

    Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)
    Plugin or application name Description
    Service Mapping – Map (com.itom-map-app) A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Event Management and Service Mapping Core (com.snc.service-watch) Comprises the common components of Event Management and Service Mapping.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.
    Service Mapping Plus (sn_sm_scoped_app) Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them.

    Tag Governance

    Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)
    Plugin or application name Description
    Cloud Access Interface (sn_cai) Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure.
    Certification Core (com.snc.certification_core) Contains core certification structures such as filters and templates, and provides compliance functionality.
    ITOM Visibility License (com.snc.itom.vis.license) Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.

    Cloud Discovery Workspace

    Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.

    Agent Client Collector for Visibility - Content

    Table 6. Plugins or applications installed with Agent Client Collector for Visibility - Content (sn_acc_visibility)
    Plugin or application name Description
    Agent Client Collector for Visibility - Content Content (sn_acc_vis_content) Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.

    Agent Client Collector for Visibility - Content Content

    Table 7. Plugins or applications installed with Agent Client Collector for Visibility - Content Content (sn_acc_vis_content)
    Plugin or application name Description
    Expanded Model and Asset Classes (sn_ent) Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application.
    Discovery – IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.