---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Manage the AI specialist

# Manage the AIOps AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated October 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AIOps home page to view and manage the alerts assigned to the AIOps AI Specialist. This page is the default home page of the Service Operations Workspace. Which view you see depends on your role.

## Overview of AIOps Supervision {#manage-the-ai-specialist__cf-using-parent-workflow}

Both admins and operators must be able to view the work done by the AI Specialist. Admins want to view a real-time snapshot of alert activity, workload distribution, and the impact AI is having on the team's performance. Operators,
and especially those supervising the AI specialist, want to review operational workload, monitor AIOps AI Specialist activity, and review alerts closed by it.

* [Monitoring AI operations in ITOM as an admin](https://www.servicenow.com/docs/wyWPSSUzl_jG24vBaaInHA "The AIOps home page tracks operator activity and key metrics in real-time. It is available to all customers. Once your AI Specialist is active, additional metrics and capabilities unlock to help you measure impact, spot issues early, and report on AI performance over time.")

  View performance metrics, including AI efficiency.
* [Manage as an operator or supervisor](https://www.servicenow.com/docs/S7e~N2jiSIPnydifLG38QQ "The AIOps Supervisor home page helps supervisors review operational workload across selected assignment groups and monitor AIOps AI Specialist activity in Service Operations Workspace.")

  Supervise alerts assigned to your team and monitor and review alerts assigned to the AI specialist.
* [Reopen alert closed by AI Specialist](https://www.servicenow.com/docs/rUSnDwG_crG9rqN4Pa2iBg "Reopen an alert that the AIOps AI Specialist auto-closed as noise so it bypasses the noise classifier and runs the full investigation pipeline. Your override is honored for the alert's entire lifecycle, preserved in the audit trail, and fed back to improve future classification accuracy.")

  Reopen an alert that the AIOps AI Specialist auto-closed as noise so it bypasses the noise classifier and runs the full investigation pipeline.
{#manage-the-ai-specialist__cf-using-parent-steps-ul}
* **[Monitoring AI operations in ITOM as an admin](https://www.servicenow.com/docs/wyWPSSUzl_jG24vBaaInHA)**   
  The AIOps home page tracks operator activity and key metrics in real-time. It is available to all customers. Once your AI Specialist is active, additional metrics and capabilities unlock to help you measure impact, spot issues early, and report on AI performance over time.
* **[Overseeing AIOps AI Specialist in Service Operations Workspace](https://www.servicenow.com/docs/S7e~N2jiSIPnydifLG38QQ)**   
  The AIOps Supervisor home page helps supervisors review operational workload across selected assignment groups and monitor AIOps AI Specialist activity in Service Operations Workspace.