Install the Now Assist for IT Operations Management (ITOM) plugin

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the ITOM plugin in the ServiceNow® Now Assist feature.

    Before you begin

    Install the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. See Install Service Operations Workspace for ITOM application for more information.

    Role required: admin

    About this task

    Install Now Assist plugins to enable generative AI and agentic AI on your instance.

    Procedure

    1. Go to the ServiceNow Store website.
    2. In the search bar, enter Now Assist for ITOM and then select Search.
    3. Select the Now Assist for ITOM widget and then select Get to make this application available for installation on your instance(s).
    4. Install the Now Assist for ITOM application.
      1. Navigate to All > System Definition > Plugins.
      2. Search for Now Assist for IT Operations Management (ITOM).
      3. Select Install.