---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# IT Operations Management

# IT Operations Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of IT Operations Management

ServiceNow® IT Operations Management (ITOM) provides comprehensive visibility and control over your IT infrastructure and services.
It enables your organization to prevent service outages, improve operational agility, optimize infrastructure spending, and enhance service quality.
ITOM consolidates infrastructure data and service impact insights into a single source, empowering you to strengthen change processes, reduce risks, and minimize software compliance issues.
Show full answer Show less  

## Key Features

* **Infrastructure and Service Visibility:** Utilize end-to-end discovery and service mapping to maintain an accurate and up-to-date Configuration Management Database (CMDB). This reliable record supports other ServiceNow applications, ensuring informed decision-making and operational efficiency.
* **AI-Driven Issue Prevention and Resolution:** ITOM AIOps applies machine learning and advanced analytics to transform events into actionable alerts, enabling rapid root-cause identification and remediation. This dynamic approach surpasses traditional, static event management by adapting to evolving cloud and virtual environments.
* **Cloud Strategy Acceleration:** ITOM Cloud Accelerate helps optimize cloud utilization, reduce costs, automate infrastructure requests, and support governance for native cloud environments, facilitating a faster and more cost-effective cloud adoption.
* **Comprehensive ITOM Product Suite:** Licensing covers a range of products including ITOM Visibility, Discovery, AIOps, Health Log Analytics, Optimization, Cloud Accelerate, Service Reliability Management, SLO Management, Service Observability, and Synthetic Monitoring.

## Practical Benefits for ServiceNow Customers

* Gain a unified and accurate view of your IT assets and service relationships to improve service quality and reduce downtime.
* Leverage AI and machine learning to proactively detect and resolve infrastructure and service issues, minimizing manual effort and outages.
* Optimize cloud infrastructure usage and costs while automating governance and approval workflows.
* Integrate ITOM data with other ServiceNow applications to enhance overall IT service management and operational efficiency.
* Access specialized training and implementation support through ServiceNow University and the Customer Success Center to maximize value and achieve targeted business outcomes.  
Get better visibility into your infrastructure and services, prevent service outages,
and expand your organization's operational agility with ServiceNow®
IT Operations Management.

## See more and do more with IT Operations Management {#r_ITOMApplications__section_kys_xfv_rjb}

[View and download the full infocard](https://downloads.docs.servicenow.com/resource/enus/infocard/infocard-itom.pdf) for a highlight of IT Operations Management features.

|-|-|
| ![Gain visibility]() | Get visibility into your infrastructure and services Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues. |
| ![Diagnose service issues]() | Avoid and solve service issues effectively Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data. |
[ ]

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## Get visibility into your infrastructure and services {#r_ITOMApplications__section_tzz_1kr_qjb}

Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM AIOps, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see [ITOM Visibility](https://www.servicenow.com/docs/ZxnlEGNtKwEoUdC_0lEN7g "The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, Firewall Audits and Reporting, Certificate Inventory and Management, Service Mapping, Cryptographic Asset Compliance, AI Agent Topology Mapping, ITOM Content Service, Tag Governance, Cloud Discovery Workspace, and Cloud License Estimator applications. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports. The Service Graph Connectors and CMDB 360 applications provide data to ITOM Visibility.").

## Avoid and solve service issues effectively {#r_ITOMApplications__section_jzr_jmr_qjb}

ITOM AIOps uses AI to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM AIOps applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see [ITOM Health](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-itom-health.pdf).

## Accelerate cloud strategy and reduce costs {#r_ITOMApplications__section_z1v_jkr_qjb}

Accelerate your cloud strategy with ITOM Cloud Accelerate. Improve your organization's cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

## IT Operations Management products licensing {#r_ITOMApplications__section_tv2_rhn_hcc}

The ServiceNow AI Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, ServiceNow® ITOM Cloud Accelerate, ServiceNow® Service Reliability Management, ServiceNow®SLO Management, ServiceNow® Service Observability, and ServiceNow® synthetic monitoring.

The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://www.servicenow.com/docs/~Z7LnVmSExjjY8rK1smWgw "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.").

## Get started {#r_ITOMApplications__section_pqm_vfr_qjb}

* Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the [Customer Success Center](https://www.servicenow.com/success.html).
* Choose the training that's best for you at the [ServiceNow University center](https://www.servicenow.com/services/training-and-certification.html).
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## Learn {#r_ITOMApplications__section_c2h_4kg_5rb}

* [What is AIOps?](https://www.servicenow.com/products/it-operations-management/what-is-aiops.html)
* [What is a configuration management database (CMDB)?](https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html)
* [What is IT operations (ITOps)?](https://www.servicenow.com/products/it-operations-management/what-is-it-operations.html)
* [What is a network operations center (NOC)?](https://www.servicenow.com/products/it-operations-management/what-is-network-operations-center.html)
* [What is a common service data model (CSDM)?](https://www.servicenow.com/products/it-operations-management/what-is-csdm.html)
* [What is cloud computing?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-computing.html)
* [What is cloud orchestration?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-orchestration.html)
* [What is IT operations management (ITOM)?](https://www.servicenow.com/products/it-operations-management/what-is-itom.html)
* [What is network discovery?](https://www.servicenow.com/products/it-operations-management/what-is-network-discovery.html)
* [What is observability?](https://www.servicenow.com/products/it-operations-management/what-is-observability.html)
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## Applications and features {#r_ITOMApplications__section_vpq_1j1_pjb}

* [ITOM licensing and subscriptions](https://www.servicenow.com/docs/~Z7LnVmSExjjY8rK1smWgw "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.")
* [ITOM Cloud Accelerate](https://www.servicenow.com/docs/~JBJ11I~UXLGuwN4ifq02w "ITOM Cloud Accelerate workflows streamline cloud automation across the cloud adoption journey via self-service catalogs and controlled workflows. It expedites application migration by facilitating assessment, planning, and resource migration tracking.")
* [ITOM Visibility](https://www.servicenow.com/docs/ZxnlEGNtKwEoUdC_0lEN7g "The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, Firewall Audits and Reporting, Certificate Inventory and Management, Service Mapping, Cryptographic Asset Compliance, AI Agent Topology Mapping, ITOM Content Service, Tag Governance, Cloud Discovery Workspace, and Cloud License Estimator applications. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports. The Service Graph Connectors and CMDB 360 applications provide data to ITOM Visibility.")
* [Visibility: Discovery](https://www.servicenow.com/docs/apkxXss6z1oF4qPT5Bq0Vw "ServiceNow Discovery is an automated process that continuously scans and identifies all the components within the IT infrastructure. It plays a crucial role in maintaining an accurate and up-to-date CMDB 360 with the information it finds.")
* [Visibility: Service Mapping](https://www.servicenow.com/docs/r17v~ek6oACai0yF6IEmdQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.")
* [Health: Event Management](https://www.servicenow.com/docs/AE5RLvL4UreQt0AlLV77Pw "ServiceNow Event Management is a robust application that helps keep your IT systems healthy by spotting problems quickly and fixing them. It collects events from different sources, figures out what's causing the issues, and converts them into alerts. These alerts are then analyzed, grouped, and acted upon to resolve issues and maintain system health.")
* [Health: Health Log Analytics](https://www.servicenow.com/docs/dOy7UHl3YTEDLV1__yA00w "The ServiceNow Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.")
* [Health: Agent Client Collector](https://www.servicenow.com/docs/JTA_AGwbKxxkTWrhsPbnHQ "The Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector is built on a Sensu framework which enables you to adopt and extend monitoring checks from the community. It executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server, storing events and metrics in the relevant database.")
* [ITOM Optimization](https://www.servicenow.com/docs/4qDFsznupC8wQaCYKg4CMw "The IT Operations Management (ITOM) Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.")
* [Optimization: Cloud Provisioning and Governance](https://www.servicenow.com/docs/O4tt4n_UoD9udFl7qk9afA "The ServiceNow Cloud Provisioning and Governance (CPG) application serves as a unified interface for accessing cloud resources, delivering cloud offerings to a catalog, and overseeing resource usage. This application is transformed as Cloud Services Catalog application, offering refined and streamlined management of usage and life cycle of cloud resources.")
* [Service Reliability Management](https://www.servicenow.com/docs/b6WPhc5nQIQS~42f5yofQw "Service Reliability Management (SRM) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.")
* [SLO Management](https://www.servicenow.com/docs/H~tBwveseGvtoRs9sI3ufQ "Service Level Objective Management (SLO Management) helps your organization define, track, and meet agreed-upon service quality standards. It works alongside Service Level Agreements (SLAs) to help make sure that services meet customer expectations.")
* [Service Observability](https://www.servicenow.com/docs/kDu20rMrPhaX9XhuCR19UA "The ServiceNow Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.")
* [Synthetic monitoring](https://www.servicenow.com/docs/z21Pzr3Khy3DTuivGYGeDA "The ServiceNowsynthetic monitoring application empowers organizations to proactively manage and enhance the performance and availability of critical services. By simulating user transactions on API endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences.")
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