SLO creator agent

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of SLO creator agent

    The SLO creator agent in ServiceNow Australia release automatically generates service level objectives (SLOs) for services and configuration items (CIs) to help teams quickly adopt SLOs and monitor service performance. It requires Now Assist for ITOM and Service Reliability Management (SRM) and runs every 14 days, processing up to 25 services or CIs without existing auto-generated SLOs.

    Show full answer Show less

    Key Features

    • Automated SLO Generation: The agent analyzes historical alerts, incidents, outages, and related CIs' data to identify reliability issues and generate one SLO per service or CI, each with up to 10 service level indicators (SLIs).
    • Active SLOs and Notifications: Generated SLOs are active by default. Teams receive email alerts when their error budget drops to 25% or below. Team managers are also notified when new SLOs are created.
    • Management and Customization: SRM managers and responders can review, edit, or disable generated SLOs. The agent itself can be turned on or off and its notification settings managed. Modifications to the agent require updating associated instructions.
    • Access and Control: The agent is accessible via AI Agent Studio under the AI agents tab, enabling customers to view, manage, and duplicate the agent to adjust settings securely.
    • Default Activation: The SLO creator agent is enabled by default in SRM, facilitating immediate benefit without additional setup.

    Key Outcomes

    By leveraging the SLO creator agent, ServiceNow customers can accelerate their SLO adoption process with minimal manual effort, gain continuous insight into service reliability, and proactively manage service health through automated monitoring and alerts. This leads to improved service performance visibility and more effective reliability management within SRM.

    Use the service level objective (SLO) creator agent to auto-generate SLOs for services and configuration items (CIs). The agent can help teams adopt SLOs faster and monitor service performance.

    SLO creator agent overview

    The SLO creator agent requires Now Assist for ITOM and Service Reliability Management (SRM). It automatically generates SLOs by analyzing operational data for services and CIs.
    • Schedule and scope: The SLO creator agent runs every 14 days and processes up to 25 services or CIs. It only processes items without auto-generated SLOs in any state.
    • Evaluation process: To generate SLOs, the agent analyzes historical alerts, incidents, and outages associated with a service or CI. If the service or CI has related CIs, the agent also evaluates data from those items to identify recurring reliability issues and create SLOs.
    • Results: The agent creates 1 SLO per service or CI with up to 10 service level indicators (SLIs). The generated SLOs are active by default, and the team assigned to the service or CI gets an email when the error budget falls to 25% or below.

      To keep teams informed, email notifications are sent to the relevant team manager when the agent generates new SLOs. SRM managers and responders can review, edit, and turn off the SLOs once they're created.

    You can manage the SLO creator agent, including turning the agent on or off and managing notification settings. For more information, see Manage SLO creator agent settings. To view SLOs generated by the agent and review details about their creation, see View AI-generated SLOs.

    SLO creator agent

    Get auto-generated SLOs to help your teams adopt SLOs and monitor service performance in SRM.

    To access the agent in AI Agent Studio:

    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select the AI agents tab.
    3. Select SLO Creator Agent.

    The SLO Creator Agent page lets you manage the agent, including defining security controls. To modify the agent, duplicate it and adjust the settings.

    Important:
    When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

    AI agent used to generate SLOs

    One agent is used to create SLOs in SRM.

    Table 1. AI agents and their roles
    AI agent AI agent role
    SLO creator agent Creates SLOs for SRM services and CIs by examining historical incidents, outages, and alerts.
    Important:
    This AI agent is turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.