---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in SLO Management

# AI in SLO Management {#ariaid-title1}

Release version: Brazil  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI capabilities in SLO Management help teams adopt service level objectives (SLOs) faster and monitor service performance.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
{#slo-management-ai__table_slo-management-ai__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| SLO generation with the SLO creator agent | Analyzes CI data and automatically generates baseline SLOs for eligible configuration items (CIs). You can review, update, and manage the generated SLOs and adjust the agent settings. | An operator needs baseline SLOs for new or existing CIs without manually defining thresholds. | * [Generating service level objectives](https://www.servicenow.com/docs/Uc~v3XuoBW0TGcu6yi~1KQ "Use the service level objective (SLO) creator agent to auto-generate SLOs for services and configuration items (CIs). The agent can help teams adopt SLOs faster and monitor service performance.") * [Manage SLO creator agent settings](https://www.servicenow.com/docs/9iDGu7~xKB5sikedCYvr3g "Activate or deactivate the service level objective (SLO) creator agent and configure the notification settings.") * [View generated SLOs](https://www.servicenow.com/docs/WiW7qDDKFyKz9c2ljiWWtw "View service level objectives (SLOs) generated by the SLO creator agent and review information about how they were created.") * [SLO creator agent system properties](https://www.servicenow.com/docs/UevUKHi2Z6~yqLRD6R2Mfg "Configure how the SLO creator agent generates and activates SLOs.") |
| Conversational analysis and SLO creation with the ITOM MCP Server | Connects an MCP client application, such as Claude or Moveworks, to your ServiceNow ITOM environment. You can have natural language conversations about CI reliability, topology, and incident impact, and create SLOs through the MCP client. | An operator wants to investigate CI reliability and topology, assess incident impact, or create SLOs through an MCP client. | * [Using the ITOM MCP Server Console to perform ITOM tasks](https://www.servicenow.com/docs/u2sE98cm7y0iaNkH1PtpzQ "Connect an AI-enabled MCP Client application to your ServiceNow environment using the ITOM MCP Server Console. Use the MCP Client to investigate alerts, review configuration item (CI) reliability, assess incident impact, and create service level objectives (SLOs).") * [Activate the ITOM MCP Server Console](https://www.servicenow.com/docs/C2aVQsELzG6a9q9lVvVilg "Activate the ITOM MCP Server Console to enable AI-driven alert management capabilities on your ServiceNow instance through Model Context Protocol (MCP) connectivity.") * [Review CI reliability with an MCP Client](https://www.servicenow.com/docs/rBjPPMuyN7UA~38YuMUnqA "Use an MCP Client with the ITOM MCP Server Console to review configuration item (CI) reliability and topology, assess incident impact on reliability, and create service level objectives (SLOs).") |
[Table 1. AI features in SLO Management]

{#slo-management-ai__table_slo-management-ai}