---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate AI Agents for Service Mapping

# Activate AI Agents for Service Mapping {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Service Mapping AI Agent and the Business App Mapping AI Agent from the Service Mapping home page to start automated service map creation.

## Before you begin

Before you begin, verify the following:

* ITOM AI agents for Service Mapping \[sn_sm_gen_ai, version 1.3.1 or later\] is installed as part of ServiceNow Otto for ITOM.
* Service Mapping Plus version 1.20.0 or later is installed. The AI Agent UI is delivered through Service Mapping Plus.

Role required: service_mapping_admin

## About this task

The AI Agents are inactive by default. You can activate one or both AI Agents. After activation, the agents run automatically in the background without further input. You can deactivate an agent at any time.  
Note:  
If the ITOM AI Agents for Service Mapping application is not installed, the Support your team with an AI Agent section does not appear on the home page. The Business App Mapping AI Agent is available through the Feature Preview Program. For more information, see [Feature Preview Program](https://www.servicenow.com/docs/access?context=feature-preview-program&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

## Procedure

1. Navigate to WorkspacesService Mapping.
2. On the Service Mapping home page, locate the Support your team with an AI Agent section and expand the section.
3. On the card for the AI Agent you want to activate, select Activate.  
   The button changes to Deactivate and an Active badge appears on the card. The AI Agent begins running in the background.
4. Repeat the previous step for the second AI Agent.  
   The activated AI Agents run automatically. You can monitor their activity in the list navigation under AI Activity.

## What to do next

To deactivate an AI Agent, select Deactivate on the respective card. The button returns to Activate.

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