---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate the Service Mapping Candidate skill

# Activate the Service Mapping Candidate skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Mapping Candidate skill provides ServiceNow Otto the ability to classify app service candidates and generate a description for them. The skill is active by default. If needed, administrators can activate or deactivate the skill.

## About this task

The Service Mapping agentic workflow, Analyze potential impact, uses two ServiceNow Otto skills:

* Service Mapping Candidate
* Service Mapping Candidates Impact
{#activate-sm-candidate-skill__ul_gxx_1xn_shc}

The Service Mapping Candidate skill provides names for processes and application service candidates. The skill gets details about the processes within the application service candidate, such as publisher, product, and
description. Then, it gets details about the application service candidate, such as name, and description.

## Before you begin

Before activating the ServiceNow Otto skills, you must install the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hBpiZxH65nwHb8jG8ICPWQ "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").  
You must configure the following settings:

* ITOM pro plus SKU
* ServiceNow Otto for ITOM
* Service Mapping Plus (minimum version 1.16.3)
* ServiceNow Otto for ITSM
* ServiceNow Otto®
{#activate-sm-candidate-skill__ul_ufw_dm4_qhc}  
Important:  
This skill is now turned on by default. The skill will be automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that are needed to use the skill. The new default behavior works as follows:

New customers
:   When you install an AI product, designated skills will turn on automatically.

Existing customers who are upgrading

:   Any previously unconfigured skill will turn on automatically (the skill was never turned on, then off again).There is no change to skills that are currently enabled and customized.

    Previously
    configured skills that were turned on, then off, will remain inactive.

Role required: admin

## Procedure

1. Navigate to AllAI Admin HubSkills.
2. On the navigation panel, select ITOM.
3. On the Service Mapping Candidate tile, select Activate.

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