Components installed with Service Mapping Plus

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Components installed with Service Mapping Plus

    When the Service Mapping Plus plugin is activated, various components are installed, including tables and scheduled jobs that enhance application service management. This application is available for download in the ServiceNow Store.

    Show full answer Show less

    Key Features

    Scheduled Jobs

    • Update Statistics for Application Service Readiness Dashboard: This job refreshes the data on the dashboard hourly and whenever the "Check Readiness" button is clicked, with a minimum interval of five minutes between runs.

    Installed Tables

    • ML-Related Service Status: Tracks ML-related issues in mapped application services.
    • Top ML Error Services: Lists up to 10 application services with the highest number of ML-related issues.
    • ML Dashboard Prerequisites: Contains links and status information required for ML-based mapping setups.
    • AFP Training Status: Displays the training status of application fingerprints.
    • Connection Suggestions Training Status: Shows the status of connection suggestion training.
    • ML P2P ETA Calculation Constants: Stores calculation details for connection suggestion training timing.

    Installed Properties

    • sa.asc.loggerlevel: Configures logging levels for application service candidates (default: error, can be set to debug).
    • sa.topdown.enablecmdbbasedmapping: Enables CMDB-based mapping instead of using the MID Server (default: false).
    • snsmscopedappapp.sa.unifiedmap.enabled: Grants access to the Unified Map in the Service Mapping workspace (default: false).
    • sncmdbwsconfigproperty.unifiedmap.mapsearch.maxnodes: Limits node display for performance (default: 250).
    • snsmscopedapp.svcbytags.maxcandidatesperfamily: Restricts tag-based service candidates to a maximum number (default: 200).
    • snsmscopedapp.maxvaliddiscoveryperiodindays: Sets the valid discovery period for hosts (default: 0, with risks of removing all hosts if set too low).

    Key Outcomes

    By utilizing these components, ServiceNow customers can enhance their application service mapping capabilities, ensure effective monitoring of ML-related issues, and optimize performance through configurable properties. Understanding and configuring these elements will lead to more efficient application service management and improved operational readiness.

    Several types of components are installed with activation of the Service Mapping Plus plugin, including tables and scheduled jobs.

    Note:
    The Service Mapping Plus application is available in the ServiceNow Store.

    Scheduled jobs installed

    Scheduled job Description
    Update statistics for application service readiness dashboard Refreshes the information displayed on the Application service readiness dashboard. Runs hourly. In addition, runs when the Check Readiness button is selected on the Application service readiness dashboard. The system doesn't trigger this scheduled job sooner than five minutes since the last run.

    Tables installed

    Table Description
    ML-Related Service Status [ml_related_service_status] Contains the information about the ML-related issues in mapped application services.
    Top ML Error Services [top_ml_err_services_list] Contains the list of up to 10 application services containing the largest number of ML-related issues.
    ML Dashboard Prerequisites [ml_dashboard_prerequisites] Contains the links to forms and tables that require setting up for mapping based on ML and the status information for these configurations.
    AFP Training Status [afp_training_status] Contains the status of application fingerprint training.
    Connection Suggestions Training Status [connection_suggestion_training_status] Contains the status of connection suggestions.
    ML P2P ETA Calculation Constants [sa_ml_p2p_eta_values_list] Stores the information on how the system calculates the time remaining for connection suggestion training.

    Properties Installed

    Property Description
    sa.asc.logger_level Adds messages to the system log for the application service candidate.
    • Type: string
    • Default value: error
    • Other possible values: debug
    Note:
    Setting the property to debug displays both debug and error messages.
    sa.topdown.enable_cmdb_based_mapping This property enables CMDB-based mapping using the CMDB instead of the MID Server.
    • Type: boolean
    • Default value: false
    • Other possible values: true
    sn_sm_scoped_app_app.sa.unified_map.enabled Enables access to the Unified Map through the Service Mapping workspace.
    • Type: boolean
    • Default value: false
    • Other possible values: true
    sn_cmdb_ws_config_property.unifiedmap.map_search.max_nodes To ensure high performance, this property limits the number of nodes that can appear on a map.
    • Type: integer
    • Default value: 250

    Higher values might decrease performance because Unified Map loads all elements and related details when opened.

    Note:
    The unifiedmap.map_search.max_nodes property in the workspace-specific [sn_cmdb_ws_config_property] table replaces the deprecated sn_cmdb_ws.node.map.max.edge.count property.
    sn_sm_scoped_app.svc_by_tags.max_candidates_per_family
    Limits the maximum number of tag-based service candidates created for a single family. If the family definition includes more candidates, the most recently updated CIs take precedence. This value applies to all tag-based service families.
    • Type: integer
    • Default value: 200
    sn_sm_scoped_app.max_valid_discovery_period_in_days

    Sets the maximum number of days a host is considered valid when generating application service candidates. Setting this value to any non-positive integer deactivates this feature.

    Warning:
    If this value is set lower than or too close to the discovery cycle, it might result in the removal of all hosts. Consequently, no new candidates are created and existing candidates are deleted.
    • Type: integer
    • Default value: 0