Connection Suggestions list

Release version: Australia

Updated March 12, 2026

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Summary of Connection Suggestions list

The Connection Suggestions list in ServiceNow helps users evaluate and manage connections relevant to application services. This feature provides detailed insights into potential connections, allowing customers to make informed decisions about their application environments.

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Key Features

Connection Source and Target: Details the source and target CI classes or processes involved in the connection.
Target Host: Identifies the host of the connection target, indicating if it’s a load balancer member when applicable.
IP and Port: Displays the IP address and port of the connection target.
Confidence Level: Ranges from high to very low, indicating the likelihood of the connection being part of service instances based on its usage context.
Decision Tracking: Shows the status of each connection suggestion (e.g., added, excluded, undecided) and the user who made the last change.
Load Balancer Information: Indicates if the target host is part of a load balancer, enhancing visibility into application service dependencies.

Key Outcomes

By utilizing the Connection Suggestions list, ServiceNow customers can effectively manage their application services, ensuring that only the most relevant connections are considered. This leads to improved accuracy in service mapping and application performance monitoring, ultimately enhancing operational efficiency.

Review details of connection suggestions to decide which connections are relevant for application services.

Table 1. Connection Suggestions list columns
Column	Description
From	The CI class or fingerprint process of the CI that is the connection source. This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
To	The CI class, or fingerprint, or process of the CI that is the connection target.
Target Host	The host of the CI that is the connection target. If the VIP column shows true, the target host is a load balancer member. When you select such a target host, the system adds the load balancer and all its members as CIs in the application service.
IP	The IP of the CI that is the connection target.
Port	The port of the CI that is the connection target.
Confidence	The confidence level indicates the likelihood of this connection being part of the service instances. High - Commonly a connection to an internal component that is only used by this specific component or application. Medium - Commonly a connection to a middleware component used by multiple services, such as IBM MQ or Oracle WebLogic Server. Low - Commonly a connection to an application deployed on numerous servers in the organization, typically for monitoring purposes, such as Tivoli Enterprise Monitoring Agents or MID Server. Very low - Commonly a connection to a central application used by the entire organization, for example, Microsoft Active Directory or Okta. If the confidence level appears as N/A, wait until the application fingerprints training is complete. See the Application fingerprint training status report. Confidence level is available only if fingerprint based discovery is enabled. See Discover applications based on fingerprints for more information.
Decision	This value indicates the outcome of the previous action taken on this connection suggestion: Added manually - You added a connection based on this suggestion. Excluded manually - You removed a connection based on this suggestion. Undecided - You reset the previous decision to add or remove a connection based on this suggestion. Added by rule - Service Mapping added a connection based on a connection rule.
Rule	The rule that Service Mapping applied to add a connection.
VIP	The target host is a load balancer member. The system shows this information only for load balancers that you previously discovered using horizontal discovery. This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
Decision changed by	The user who changed the decision last time. If the decision was changed by a rule, this field shows the MID Server user. For more information about setting up MID Server user role, see Create the MID Server user and grant the role. This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
Updated	The timestamp of when this connection last changed.