Map application services based on Automated Service Suggestions

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Map a new application service based on automatically generated suggestions. Use the Automated Service Suggestions or Service Fingerprints features to create a new application service or add to an existing service in a few clicks.

    Before you begin

    Role required: service_mapping_admin

    About this task

    In addition to being provided with automatically generated suggestions, you can also identify and choose an application service by using Service Fingerprints suggestions that include information about the components in the application service candidates. For more information, see Automated Service Suggestions.

    Procedure

    1. Navigate to Workspaces > Service Mapping
    2. Select ML powered candidates.
      Note:
      Starting with Service Mapping Plus version 1.16.3, the filtering process has been updated to include only the most relevant candidates, excluding any ignored or irrelevant ones. This enhancement requires the installation of ITOM Content Service.
    3. Select an application service either based on candidate suggestions or identify services with desired component.
      Search methodActions
      Select from candidates based on a desired component
      1. Select the Service Fingerprints tab.
      2. Review the list of Service Fingerprints suggestions that include components.
      3. Select your preferred application service candidate.
      Select the candidate using basic details
      1. Select the Application Service Suggestions tab.
      2. Review the list of suggested application services.
      3. Select your preferred candidate.
    4. Optional: Preview the map.
      1. Select Preview map.
      2. Review the components of the proposed application service map.
        Note:
        This preview map might appear different from the candidate because it doesn’t show absent connections. For more information, see the Automated Service Suggestions Troubleshooting [KB1205971] article in the ServiceNow Support Knowledge Base.
      3. Select List navigation to return to the candidate list.
    5. Select Map application service.
    6. Either create a new application service with the suggested candidate or add the suggested candidate to an existing application service.
      ActionSteps
      Create a new application service
      1. Select Create new service.
      2. On the form, fill in the fields.
        Table 1. Map application service form
        Field Description
        Name

        Pre-populated, unique name suggested for the new application service.

        Use this name. enter a unique name, or select Other name suggestions for additional options. For more information, see Name suggestions for application service candidates.
        Number Pre-populated unique ID for the application service.
        Description Description of the new application service.
        Service owner The user who approves of or rejects any change to the mapped application service.
        Service group A specific application services group to which you want to add this service. The default All setting means the application service is available to all groups.
      Add a candidate to an existing service
      1. Select Add to existing service.
      2. Begin entering the name of the existing service and select the desired service from the list.
    7. Select Map service.
    8. Optional: Select View map to view the new or modified application service.