---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Keyboard shortcuts for operating Service Mapping in accessibility mode

# Keyboard shortcuts for operating Service Mapping in accessibility mode {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can access all service instance maps and service forms using a keyboard in the
accessibility mode.
When the whole map is selected, the information message at the top of the window offers
guidelines on how to navigate inside the map.  
{#shortcuts-service-mapping-accessibility__table_wqd_zcb_fbb__entry__2}

| Action | Keyboard shortcut |
|-|-|
| Access right-click menus. | Space |
| Expand clusters. | Enter |
| Move into the map pane from the Properties pane. | Escape |
| In the More Options menu, toggle options on and off. | Space |
| Select CIs and connections inside the map. | Arrow |
| In the timeline, you can edit the time inside the current time selection. | Number (1-9) |
| Move through UI elements in the service instance map window. | Tab |
[ ]

{#shortcuts-service-mapping-accessibility__table_wqd_zcb_fbb}