---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Mapping AI Agent activity list tables

# Service Mapping AI Agent activity list tables {#ariaid-title1}

Release version: Brazil  
Updated September 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this reference to interpret the tables in the Service Mapping AI Agent activity list.
{#sm-ai-agent-activity-columns__entry__2}

| Column | Description |
|-|-|
| Name | The name of the service map created or evaluated by the AI Agent. |
| Mapping results | The outcome of the mapping attempt: * Map created -- The AI Agent successfully created a new service map. * Already exists -- A service topology already exists for this candidate; the agent skipped creation. * Missing service context -- The agent could not identify a valid service from the candidate data. * Missing data -- Insufficient candidate data was available to create a map. * Failed -- The mapping attempt failed. |
| Created | The date and time the activity record was created. |
[Table 1. Service Mapping AI Agent activity \[sn_sm_gen_ai_svc_create_run\]]

{#sm-ai-agent-activity-columns__entry__10}

| Column | Description |
|-|-|
| Name | The name of the business application. |
| Application service mapped | The application service that the Agent identified as a match. |
| Mapping results | The outcome of the mapping attempt: * Linked -- The AI Agent found a matching application service for the business application and automatically created a "Uses::Used by" relationship between them. * Already connected -- The relationship between the business application and the application service was created manually. * Needs review - The AI Agent identified a possible match between the business application and an application service. The confidence level was not high enough to create the relationship automatically. * No match found - The AI Agent did not find an application service that could be linked to the business application with sufficient confidence. No relationship was created. * Failed -- The AI Agent has failed to link between the business application and the service instance. |
| Confidence | The AI confidence rating for the mapping: Very low, Low, Medium, High, or Very high. |
| Created | The date and time the activity record was created. |
[Table 2. Business App Map Agent activity \[sn_sm_gen_ai_ba_to_as_conn_run\]]