---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Request Service Mapping

# Request Service Mapping {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service Mapping is available under ITOM Visibility subscription and requires installation and updates on the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For details, see [Request Service Mapping](https://www.servicenow.com/docs/xZJOwKreeyMvXjkPysE1DA "Service Mapping is available under ITOM Visibility subscription and requires installation and updates on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For details, see Request Service Mapping.").

## Before you begin

Role required: none

To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a subproduction instance without
charge, follow these steps.

Role required: admin

## About this task

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

* Discovery (com.snc.discovery)  
  Note:  
  If you're activating the Discovery plugin for the first time in the Brazil release, install the Discovery (com.snc.discovery) plugin first. Then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin. You can then upgrade to Brazil.
* Pattern Designer (com.snc.pattern.designer)
* Cloud Provisioning and Governance Core (com.snc.cloud.core)
* Performance Analytics -- Content Pack -- Service Mapping (com.snc.service-mapping.pa.content)
* Event Management and Service Mapping Core (com.snc.service-watch)  
  Note:  
  The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).
{#t_ActivateServiceMappingPlugin__ul_ugs_blh_cgb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateServiceMappingPlugin__navigate-plugins}
{#t_ActivateServiceMappingPlugin__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#t_ActivateServiceMappingPlugin__request-plugin}
{#t_ActivateServiceMappingPlugin__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#t_ActivateServiceMappingPlugin__table_awx_bhf_ygb__entry__2}{#t_ActivateServiceMappingPlugin__p_ub1_nfg_h1c}{#t_ActivateServiceMappingPlugin__p_vb1_nfg_h1c}{#t_ActivateServiceMappingPlugin__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#t_ActivateServiceMappingPlugin__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#t_ActivateServiceMappingPlugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#t_ActivateServiceMappingPlugin__p_bc1_nfg_h1c}
   {#t_ActivateServiceMappingPlugin__request-form}
{#t_ActivateServiceMappingPlugin__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#t_ActivateServiceMappingPlugin__submit-request}
{#t_ActivateServiceMappingPlugin__submit-request}{#t_ActivateServiceMappingPlugin__steps_vhf_vxn_cgb}
**Related reference**   

* [Credentials required for host discovery](https://www.servicenow.com/docs/2nEFIsw~TcrFS_ygR527ig "There are credentials and permissions that Service Mapping requires for discovering hosts.")

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