Tag-based mapping in the Service Mapping Workspace
Summarize
Summary of Tag-based mapping in the Service Mapping Workspace
The Tag-based service mapping dashboard in ServiceNow provides a streamlined interface for managing tag-based services. It allows users to review, update, and create new services efficiently through various widgets and data visualizations, enhancing the user experience in the Service Mapping Workspace.
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Prerequisites
To access tag-based service mapping, users must have Service Mapping Plus version 1.16.3 installed and possess the servicemappingadmin role.
Key Features
- Key Metrics: The dashboard includes metrics such as the number of tag-based service maps and service families created.
- Report Visualizations: A two-variable line graph displays the total number of tag-based service maps versus service candidates over a 30-day period, helping evaluate service mapping effectiveness.
- List Navigation: Users can navigate through various pages to view, delete, or create tag-based service maps, families, and categories.
- Domain Separation: When mapping services, users must select the relevant leaf domain to ensure proper CI association. Performance Analytics domain support is necessary for data visualization in domain-separated environments.
Key Outcomes
By leveraging the Tag-based service mapping dashboard, ServiceNow customers can efficiently manage their service mappings, ensuring accurate organization and optimization of their tag-based services. This functionality enables better visibility and reporting, ultimately facilitating improved service management practices.
The Tag-based service mapping dashboard offers an intuitive way to manage tag-based services. Use the widgets, data visualizations, and list navigation to review and update your services, or create new tag-based services in a few steps. The dashboard enhances the Service Mapping Workspace, offering an efficient and user-friendly interface for organizing and optimizing your service mappings.
Prerequisites
Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3. For more information, see Install Service Mapping Plus.
Required role
service_mapping_admin
Access
To open the dashboard, navigate to , then select the Tag-based service mapping () icon from the navigation pane.
Key metrics
Selecting a widget in this section redirects you to the list for more detailed information.
- Tag-based service maps
- The number of service maps created using tag-based service mapping.
- Service families with categories
- The number of service families created to store service candidates and service maps.
- Tag categories
- The number of tag categories, which group tags that have a related use.
Report
| Title | Type | Description |
|---|---|---|
|
Total number of tag-based service maps vs. service candidates |
Two-variable line graph
|
A chart that shows the tag-based service candidates and the tag-based service maps created on a given day over a 30-day period. Use this information to evaluate the actual number of services mapped as compared to the number of service candidates created. |
List navigation
The List navigation pane displays tag-based service mapping information.
- Tag-based service maps
-
- View or delete existing service maps.
- Initiate the flow to create a tag-based service.
- Tag-based families with categories
-
- View service families that have at least one selected category.
- Select a service family to view detailed information including mapped services and service candidates.
- Initiate the flow to create a tag-based service.
- Tag categories
-
- View or delete existing tag categories.
- Select a tag category to view detailed information, including tag keys.
- Initiate the flow to create a tag category.
Domain separation
When creating a service family for mapping services based on tags in domain-separated environment, you must pick the relevant leaf domain. Service Mapping populates tag-based services based on this service family only with CIs belonging to the leaf domain to which the service family belongs. If you have domain separation without Performance Analytics domain support, you can't see data visualization for the total number of tag-based service maps versus service candidates. You’re then redirected to install the Performance Analytics Domain Support plugin.
For more information about domain separation and Service Mapping, see Domain separation and Service Mapping.