---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate the analyze Service Observability dashboard skill

# Activate the analyze Service Observability dashboard skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.

## Before you begin

Before activating the AI, you must install the following:

* ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hBpiZxH65nwHb8jG8ICPWQ "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").
* Service Observability. For more information, see [Install Service Observability](https://www.servicenow.com/docs/2XkIhGlnqg_CC5IsEft7Nw "If you have the system admin role, you can install the Service Observability application (sn_sow_svcobs). The application installs related ServiceNow Store applications and plug-ins if they aren't already installed.").
{#activate-the-analyze-service-observability-dashboard-skill__ul_ok4_5tx_l3c}

Role required: admin

## Procedure

1. Navigate to AllAI AdminSkills
2. On the navigation panel, select ITOM.
3. On the Analyze Service Observability dashboard tile, select Activate.

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