---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in Service Observability

# AI in Service Observability {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Generative AI skills in Service Observability help operators analyze metric data and assess service health faster.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
{#exploring-ai-in-service-observability__table_exploring-ai-in-service-observability__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| Analyze dashboard skill | Uses generative AI to summarize a single Service Observability dashboard and call out insights found in the charts within the selected time period. | An operator wants a quick orientation to an unfamiliar dashboard or needs to identify anomalies in chart data without manually reviewing each chart. | * [Activate the analyze Service Observability dashboard skill](https://www.servicenow.com/docs/iyt1hBrdnz3WVoZlFRg6iQ "The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.") * [Analyze a dashboard in Service Observability](https://www.servicenow.com/docs/S3oYISZ86Tvfu38kgd6AWg "Use the analyze Service Observability dashboard skill to view an analysis of a single Service Observability dashboard.") |
| Analyze service health skill | Uses generative AI to analyze all available Service Observability dashboards for a selected service, detect insights, and report on overall service health. When activated, the skill also runs automatically during incident investigation from the Investigate tab. | An operator is triaging an incident and needs to quickly assess service impact, identify root causes, and determine next steps across all dashboards for the affected service. | * [Activate the analyze service health skill](https://www.servicenow.com/docs/aweHkQe8ckP6yrFoUazkSA "The analyze service health skill uses generative AI to provide an analysis of all Service Observability dashboards for the selected service. You need to activate this skill before using it.") * [Analyze service health in Service Observability](https://www.servicenow.com/docs/_8o_nTzfzAhLZ556wXCEEw "Use the Analyze Service Health skill to view an analysis of all Service Observability dashboards for the selected service.") |
[Table 1. AI features in Service Observability]

{#exploring-ai-in-service-observability__table_exploring-ai-in-service-observability}