Install Service Observability

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have the system admin role, you can install the Service Observability application (sn_sow_svcobs). The application installs related ServiceNow® Store applications and plug-ins if they aren't already installed.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Service Observability application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Role required: system admin [admin]

    About this task

    The following items are installed with Service Observability:
    • Plugins
    • Store applications
    • Roles
    • Tables

    For more information, see Components installed with Service Observability.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Service Observability application (sn_sow_svcobs) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.