---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# LogicMonitor Observability tab for Service Observability {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Dashboard and charts on the LogicMonitor Observability tab of the Service Details page in the SOW.

## Application dashboard {#logic-monitor-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#logic-monitor-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Response Time | Response time metrics for the service, displayed in milliseconds over time. | LogicMonitor |
| Status | Status metrics for the service. A value of `1` means the service is up. A value of `2` means it's down. | LogicMonitor |
[Table 1. Service basic metrics]

{#logic-monitor-observability-tab-for-service-observability__table_avw_x53_zdc}

## Compute dashboard {#logic-monitor-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#logic-monitor-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU Busy % | Percentage of time the CPU is actively busy processing tasks, showing periods of high activity versus idle time. | LogicMonitor |
| Memory Usage | Percent of memory the host is using. | LogicMonitor |
| CPU Utilization | Overall CPU load and usage patterns across the host, showing continuous utilization levels over time. | LogicMonitor |
| Network RX - bytes transferred | Amount of data received by the host over the network, measured in bytes. | LogicMonitor |
| Network TX - bytes transferred | Amount of data transmitted by the host over the network, measured in bytes. | LogicMonitor |
| All Active Servers | Information for all servers the service is actively using. Select a host link to view more detailed information. | CMDB |
[Table 2. Host]

{#logic-monitor-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database dashboards {#logic-monitor-observability-tab-for-service-observability__xyz}

These dashboards display metrics for databases related to the service.  
{#logic-monitor-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Response Time | Response time metrics for the database, displayed in milliseconds over time. | LogicMonitor |
| CPU Busy % | Percent of the database's processing power being consumed. | LogicMonitor |
| Memory Used % | Percent of memory the database is using. | LogicMonitor |
| Status | Status metrics for the service. A value of `1` means the database is up. A value of `2` means it's down. | LogicMonitor |
| All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Table 3. MySQL]

{#logic-monitor-observability-tab-for-service-observability__table_e1h_1cg_d2c}  
{#logic-monitor-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Response time | Response time metrics for the database, displayed in milliseconds over time. | LogicMonitor |
| CPU Busy % | Percent of the database's processing power being consumed. | LogicMonitor |
| Memory Used % | Percent of memory the database is using. | LogicMonitor |
| Status | Status metrics for the service. A value of `1` means the database is up. A value of `2` means it's down. | LogicMonitor |
| Busy servers | Number of busy servers for the database over time. | LogicMonitor |
| Maximum servers | Maximum number of servers available for the database. | LogicMonitor |
| All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Table 4. PostgreSQL]

{#logic-monitor-observability-tab-for-service-observability__table_i2b_ncg_d2c}