Modify the first-level cards in the Service Operations Workspace for ITOM Overview section

Customize the data displayed in the first-level cards in the Overview section by configuring various parameters such as the header label, data source, metric, group by field, and viewAllQuery. This allows for a more tailored and relevant display of information.

Before you begin

Role required: evt_mgmt_admin

Procedure

1. Navigate to sys_ux_client_script_include.list.
2. From the UX Client Script Includes list, select SowEMLandingPageUtilsSNC client script include definition.
3. On the UX Client Script Include form, edit the Script field.
   For example:

      }
        };
       const labelMap = {
           'em_alert': {
               'alerts_assigned_to_you': {
                   '1': 'Alerts assigned to you - Urgent',
                   '2': 'Alerts assigned to you - High',
                   '3': 'Alerts assigned to you - Moderate',
                   '4': 'Alerts assigned to you - Low'
               },
               'open_alerts': {
                   '1': 'Open alerts - Urgent',
                   '2': 'Open alerts - High',
                   '3': 'Open alerts - Moderate',
                   '4': 'Open alerts - Low'
               },
               'team_alerts_assigned': 'Assigned team alerts - to ',
               'team_alerts_unassigned': {
                   '1': 'Unassigned team alerts - Urgent',
                   '2': 'Unassigned team alerts - High',
                   '3': 'Unassigned team alerts - Moderate',
                   '4': 'Unassigned team alerts - Low'
               }
           }
   

4. Click Update.