View data on configuration items on the preview panel in Express List

View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon .
3. In the Active Alerts list, select an alert check box.
4. On the preview panel, select the Info tab to view it.
5. Hover over the Configuration item name to display information icons.

   

6. Display additional information on a CI by selecting the relevant icon.

   Table 1. Configuration item information icons

   Icon	Name	Description
   	Additional information	Shows the class, IP address, location, and environment of the CI. From the pop-up, you can open the CI topology map in Service Operations Workspace by selecting View CI topology. If metrics data exists for this service, you can open the Metric Explorer from the pop-up by selecting View related metrics.
   	Contact person/group	Shows the name of the owner of the CI, the support group assigned to it, and avatars of the individual team members.

7. Optional: Select the Additional information icon and then select View CI topology.
   The Dependency View map opens. The map visually represents the relationships between CIs, helping you understand how different components are interconnected.