---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Download the ServiceNow Agent app

# Download the ServiceNow Agent app {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.

## Before you begin

ITOM Mobile Agent must be installed. See [Install ITOM Mobile Agent](https://www.servicenow.com/docs/fz6~RjcsiHa0YhanMQNWAg "Install and give your teams access to ITOM Mobile Agent.") for more information.

Role required: srm_manager, srm_responder, or
srm_admin

## About this task

The ITOM Mobile Agent application runs in the ServiceNow Agent app. To access ITOM Mobile Agent, download the ServiceNow Agent app on your device.

## Procedure

1. Download the ServiceNow Agent app for your device:
   * For iOS, use the App Store.
   * For Android, use Google Play.
2. Confirm that the app is on your device.  
   Look for the ServiceNow Agent app icon (![ServiceNow Agent app icon]()). The app appears on your device with the name Agent.

## What to do next

To start using ITOM Mobile Agent, see [Log in to ITOM Mobile Agent](https://www.servicenow.com/docs/248lXvQpYrB4e4yjqkuP2g "Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go."). You must log in to receive push notifications about alerts and incidents.