---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Managing incidents on mobile

# Managing incidents and major incidents on mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage and resolve incidents on the go using ITOM Mobile Agent. Learn how to create, process, and collaborate on incidents on your mobile device. You can also track and collaborate on major incidents.
ITOM Mobile Agent auto-integrates with ITSM Mobile Agent, letting you manage alerts, incidents, and on-call schedules from the same mobile app. Refer to the following ITSM Mobile Agent documentation to learn about managing incidents on your mobile device.

## Manage an incident {#itom-mobile-incidents__section_vzg_qlp_s2c}

* [Collaboration with incidents](https://www.servicenow.com/docs/access?context=collaboration-incident-itsm-mobile&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Collaboration with incident tasks](https://www.servicenow.com/docs/access?context=collaboration-inc-task-itsm-mobile&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Create an incident from the app landing page](https://www.servicenow.com/docs/access?context=create-incident-mobile&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Generating task summaries for incident records](https://www.servicenow.com/docs/access?context=gen-inc-rec-task-summariz&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [My team dashboard](https://www.servicenow.com/docs/access?context=my-team-dashboard-mob&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Performance metrics in ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=perf-metrics-mob&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Process a breached incident](https://www.servicenow.com/docs/access?context=process-breached-incident&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Process an incident at risk](https://www.servicenow.com/docs/access?context=process-incident-at-risk&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Process an unassigned incident](https://www.servicenow.com/docs/access?context=process-unassigned-incident&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
{#itom-mobile-incidents__ul_w3n_5lp_s2c}

## Manage a major incident {#itom-mobile-incidents__section_wqz_5lp_s2c}

* [Process an active major incident](https://www.servicenow.com/docs/access?context=process-misingle&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Collaboration with major incidents](https://www.servicenow.com/docs/access?context=collaboration-major-incident-itsm-mobile&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Major incident dashboard](https://www.servicenow.com/docs/access?context=mim-dashboard-mobile&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
* [Review and work on a major incident candidate](https://www.servicenow.com/docs/access?context=major-incident-candidate&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
{#itom-mobile-incidents__ul_rf4_wlp_s2c}
**Previous topic:** [Work with alerts in ITOM mobile](https://www.servicenow.com/docs/lFa8974PK9fDM8B5eF6jhA "Manage alerts on the go. Learn how to assign, reassign, and close alerts in ITOM Mobile Agent. You can also add work notes to alerts and create incidents from alerts.")  
**Next topic:** [Working with On-Call Scheduling on mobile](https://www.servicenow.com/docs/RhJDciXQfXycix5SxfLc1w "Manage on-call schedules on the go using ITOM Mobile Agent. As a manager, learn how to manage shifts, time-off requests, and scheduling gaps. As a responder, learn how to request time off, view who is on call, and see upcoming shifts.")