Log in to ITOM Mobile Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go.

    Before you begin

    ITOM Mobile Agent must be installed, and the ServiceNow Agent app must be downloaded on your device. See Install ITOM Mobile Agent and Download the ServiceNow Agent app for more information.

    You must also have your instance address, for example nebula-dev.service-now.com, or a QR code for the instance. If you don't have one, contact your admin.

    Role required: srm_manager, srm_responder, or srm_admin

    Procedure

    1. Tap the ServiceNow Agent icon (ServiceNow Agent app icon) on your device.
    2. Enter the address of your instance manually or with a QR code.
      OptionDescription
      Manual entry Replace example.service-now.com with the address of your instance.

      You don't need to include service-now.com. For example, enter nebula-dev for nebula-dev.service-now.com.
      QR code Tap the QR code icon and scan the QR code.
    3. Optional: In the Nickname field, enter an alternative name for your instance.
      Alternative names can help you quickly navigate between different instances on your device.
    4. Tap Save and log in, enter your credentials, and then tap Log in.
      The app displays Logged into <instance-name> as <username> and the ITOM Mobile Agent My work tab.
      Note:
      You must be logged in to get push notifications about alerts and incidents. If you aren't, you only get email notifications.

    What to do next

    Visit these links to start using ITOM Mobile Agent: