SRM alert states
Alert can be in a few different states depending on how they are acted on.
An alert is created in SRM when a third-party monitoring tool has an event. Alerts are manually assigned. An alert is one of four states. You can edit actions from either the Alerts list or the Alert form. Use the
Save button in the form to keep any changes you've made. Changes to Alerts in the list view are automatically saved.
Note:
You can acknowledge and assign an alert in any state.
| State | Description |
|---|---|
| Open | State on alert creation. From this state you can acknowledge and set to:
|
| Reopen | From this state you can acknowledge and set to:
|
| Flapping | Flapping occurs when the event source continues to generate events even after its associated alert has been closed. From this state you can set to:
|
| Closed | From this state you can set to:
|