Create an SRM on-call schedule

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.

    Before you begin

    Before creating an on-call schedule, a team must exist in Service Reliability Management (SRM). The Alert table [em_alert] must also be added to the Trigger Rule Table Config list. See Add an SRM team and Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM for more information.

    Role required: srm_manager, srm_responder, or srm_admin

    About this task

    Shifts in SRM let you define variable time periods for your shift-based workforce. Create shifts for particular dates and times when you need coverage, and assign them to team members.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace > Teams (Teams icon).
    2. On the Teams page, select your team.
    3. Select the Schedule tab and then select Create shift.
    4. In the Create new dialog, select either Create new or Use template.
      Your system admin can create predefined templates for you to use to create shifts.
    5. Fill in the fields.
      For more information on the field descriptions, see Create a shift form in Service Reliability Management.
    6. Select Create shift.