---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Resolve an SRM incident

# Resolve an SRM incident {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve an incident, if you need it reviewed, or you think it has already been handled, but aren't ready to close it.

## Before you begin

Role required: srm_manager, srm_responder, or srm_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-resolve-incident__select-reliability-tasks}
3. Select the Incidents tab.
4. You have two options.

   | Option | Steps |
   | In the incident list view | 1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu. 2. Select OK. {#sr-resolve-incident__ol_fvs_phl_y1c} Tip: If you have the srm_admin role, you can update multiple incidents at once. First, select the relevant incidents and select Edit. Then use the State drop-down to choose the appropriate value and select Update. |
   | In the incident form | 1. Select a new State field value from the list menu. 2. Select Save. {#sr-resolve-incident__ol_um2_rhl_y1c} |
   |-|-|

   {#sr-resolve-incident__choicetable_llb_1fq_vyb}  
   For value choices, see [SRM incidents](https://www.servicenow.com/docs/8vS~eIFaJeaVx_82wfr7Ag "Track and collaborate on incidents in the Incidents tab, helping you and your teams resolve issues efficiently.").  
   The new state is displayed in the incident list view, incident form, and form header.

## Result

Resolved incidents remain in the Incidents list view. Check your filters if you don't see them.  
Note:  
When you resolve an incident, the related alerts remain open until you close the incident.

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