---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Working with alerts in SRM

# Working with alerts in SRM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor, evaluate, and resolve health issues in the Express List.

The Event Management Express List feature provides a customizable, sortable view for accessing and managing alerts. Use the Express List feature to prioritize alerts, understand their impact, and resolve issues faster.

As a Service Reliability Management (SRM) user, you automatically have the evt_team_operator role, which lets you access the Express List feature (![Express list icon]()). To learn more about that role, see [Roles used by Express List](https://www.servicenow.com/docs/qffCN_iqSPE9ZrnrNUezLg "Detailed information on all roles that can access the Express List feature on the Service Operations Workspace.").  
Visit the following to work with alerts in the Express List feature:

* [Acknowledge viewed alerts in Express List](https://www.servicenow.com/docs/174FUcImbYv~KIDOohKxmQ "Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.")
* [Assign alerts in Express List](https://www.servicenow.com/docs/RTUlu0hysbN9tykn7YFj9A "Assign alerts in Express List to yourself, to someone else, or to an assignment group to balance your organization's work load.")
* [Close an alert in Express List](https://www.servicenow.com/docs/hrZyscsvZ8ktKQaL0lPXcQ "Manually close alerts from the Express List pane or preview panel if you know the root cause or have fixed the problem.")
* [Create an incident from an alert in Express List](https://www.servicenow.com/docs/UEUbv4zbJIAZkHgEJghEyQ "Create an incident from an alert directly from the Express List pane, saving you the time and effort of navigating to the incident record.")
* [Monitor incoming alerts](https://www.servicenow.com/docs/Na8huReG8B5mt3VeTJn18A "You can monitor incoming alerts in Service Operations Workspace. You can also monitor and manage alerts in the Event Management interface.")
* [Place an alert in the Acknowledged state](https://www.servicenow.com/docs/QbtbLEYT3xnbWIrvx6QLTA "Placing an alert into the Acknowledged state indicates that the alert has issues that need to be addressed.")
* [Place an alert in the Maintenance state](https://www.servicenow.com/docs/9vuFrqILP6kTYMLlukkR9w "Placing an alert into the Maintenance state indicates that there are issues with the alert's CIs that are being addressed.")
{#sr-work-alerts-expresslist__ul_ut1_r5w_c2c}

In SRM, integrations create alerts or you create alerts manually. Visit the following link to learn how to create an alert from the Services page:
* **[Manually create an SRM alert](https://www.servicenow.com/docs/at96_9RB51kvLUzdxlu20g)**   
  Create an alert for testing purposes or if you think an issue poses a risk.