Working with SRM reliability tasks

Alerts, incidents, and change requests are reliability tasks. From creation to resolution, SRM helps you manage your alerts throughout the response life cycle.

The Reliability Tasks pane () has several tabs:

• Incidents are created manually or based on Service Level Objectives (SLOs) and Service Level Indicators (SLIs). For more information on incidents, see Working with incidents in SRM. For more information on SLO, SLI, and error budget actions, see Create SLOs, SLIs, and error budget policies.
• Changes can be created within SRM. See Manually create an SRM change task.

The Express List pane () provides a focused view of alerts to help you monitor, evaluate, and resolve health issues efficiently. You can create alerts from SRM service pages or by using integrations. For more information on alerts, see Express List in the Service Operations Workspace for ITOM and Manually create an SRM alert.

Responders and above are notified for updates to reliability tasks based on their notification preferences.

• Working with alerts in SRM
  Monitor, evaluate, and resolve health issues in the Express List.
• Working with incidents in SRM
  Plan ahead of service disruptions and have SRM send notifications and create status when incidents occur. Distractions are minimized and teams stay focused on remediation.
• Manually create an SRM change task
  Create a change task to implement a controlled process for modifying approved and supported actions for SRM.

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