---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Working with SRM teams

# Working with SRM teams {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage schedules and define escalation policies for your team. That way, your team sees who is on call and accountable and can have the confidence that critical alerts or incidents are acknowledged in a timely
manner.

On the Teams landing page, view and manage your teams and team requests.  
Figure 1. Teams landing page

Search by team name among teams you belong to, all SRM teams, or all teams in your organization.

Your selection determines the cards that you're shown on the Teams landing page.  
Choices are:

* Your teams (default)
* All SRM teams: All the SRM teams.  
  Note:  
  Your ability to take actions in each team depends on permissions for that team.
* All teams: All teams you have access to in your organization.  
  Note:  
  Your ability to take actions in each team depends on permissions for that team.
{#sr-work-teams__ul_ejl_lnc_rzb}

The Your team requests section contains team cards for any pending requests, if there are any.

The Your teams section contains cards that provide information about a specific team, such as team status, name, manager, email, current shift name and duration, and primary responder. See [Manage your SRM team details](https://www.servicenow.com/docs/z5PoJo2j_9dkMg4NaSh1Wg "Add or edit team members, description, contact information of you team.") for more information.
* **[Add an SRM team](https://www.servicenow.com/docs/sdTVaDnU1RUdEQrmV63VGg)**   
  Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.
* **[Create an SRM on-call schedule](https://www.servicenow.com/docs/W9rjyVkF6OZkVYYNqBqcLg)**   
  Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.
* **[Set up escalation policies for your team in SRM](https://www.servicenow.com/docs/~36HIrv_zgMCgD1sFcuBkA)**   
  Set up an escalation policy for your team to ensure that alerts or incidents are resolved in a timely manner by the appropriate team member.

**Previous topic:** [Working with integrations in SRM](https://www.servicenow.com/docs/XkTGtf1uZv~NB3qd6PeOBQ "Connect your services to monitoring tools using the Integrations Launchpad . Integrations send information to Service Reliability Management (SRM), helping you track alerts, manage incidents, and maintain service health.")  
**Next topic:** [Add an SRM team](https://www.servicenow.com/docs/sdTVaDnU1RUdEQrmV63VGg "Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.")