---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Troubleshoot

# Troubleshoot synthetic monitors {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Read these topics to understand how to fix common issues in synthetic monitoring.
* **[Upgrade issues](https://www.servicenow.com/docs/dbNfB_FVXG1HXwaOiqh_mA)**   
  What to do when monitors don't work after upgrading synthetic monitoring.
* **[OAuth issues](https://www.servicenow.com/docs/wK03E9yc6~a7AVK0YXZk_g)**   
  Learn how to fix OAuth token refresh issues.
* **[Impacted Service not appearing in alerts](https://www.servicenow.com/docs/WhojKiAh1KMPCdGnIURZYw)**   
  When a test fails for a monitor and you have configured an alert to trigger, the alert record should show the impacted service. There are a few reasons why this field might not be populated.
* **[Bulk monitor import issues](https://www.servicenow.com/docs/ieCZjMFVbXk5durMWw1fYw)**   
  Learn to fix issues that might occur when you create monitors in bulk.
* **[Troubleshoot ECC queue growth](https://www.servicenow.com/docs/kknPanY3ytEpNytVmacJpA)**   
  If the ECC queue keeps growing or contains large numbers of stale synthetic monitoring messages, use this information to identify why the auto-purge job isn't clearing them.