---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View the activity of the L1 IT Service Desk AI Specialist

# View the activity of the L1 IT Service Desk AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the task execution history of the L1 IT Service Desk AI Specialist to track where and when it is planning and attempting executions. You can also give feedback on its performance.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager or admin

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, select the L1 Service Desk AI Specialist card.
3. Navigate to the Activity tab in the L1 IT Service Desk AI Specialist guided setup.
4. Review the activity of the L1 IT Service Desk AI Specialist.  
   AI Specialist activity is presented as a filtered list that includes all records related to the L1 IT Service Desk AI Specialist.

   You can add more filters to narrow down the activity further, and sort by any of the list columns by selecting the column name.

   If the execution state is not Completed, a reason is given to explain the state. Possible reasons include failed execution or no activity.

## What to do next

To change which records the L1 IT Service Desk AI Specialist picks up, you can change the tasks or assignment groups in the L1 IT Service Desk AI Specialist profile.

To learn more about changing the specific tasks that the AI worker performs on a record, edit the tasks of an L1 IT Service Desk AI Specialist.

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