---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View abandoned draft catalog request rates

# View abandoned draft catalog request rates {#ariaid-title1}

Release version: Brazil  
Updated September 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor the abandonment rate of unsubmitted draft catalog requests created by the L1 IT Service Desk AI Specialist but not submitted by requesters within a specified retention period.

## Before you begin

Role required: sn_itsm_common.sn_service_desk_manager or admin

## About this task

Cart clean-up runs automatically. A scheduled job runs daily and checks for unsubmitted draft catalog requests created by the L1 IT Service Desk AI Specialist. It removes a draft when its source incident is closed, cancelled, or no longer exists. A draft whose source incident is still active is left alone, so the requester can still
complete it. There's no retention period or schedule to configure --- use the following step to monitor how often drafts go unsubmitted.

## Procedure

1. Navigate to AllService Operations Workspace.
2. On the Homepage, in the L1 Service Desk AI Specialist card, select View details.
3. Select Performance and review the abandonment rate.  
   The abandonment rate shows how many draft requests the L1 IT Service Desk AI Specialist created that requesters never submitted. If the rate is high, consider reviewing your L1 IT Service Desk AI Specialist catalog matching configuration to ensure the AI specialist is drafting requests for the correct catalog items.

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