Catalog items installed with Simplified IT Service Management

Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.

Table 1. Catalog items in the base system

Catalog item	Description
Add/Remove User from Distribution List	Request adding or removing users from an existing email distribution list for communication management.
Application Password Reset & Account Unlock	Report application login issues, including password reset and account unlock requests.
Business Applications Support	Report issues, request access, or seek guidance for core business applications.
Create New Distribution List / Group	Request creation of new distribution lists for communication or collaboration needs.
Create New Shared Drive / Team Folder	Request a new shared drive or team folder, assign permissions, and configure initial membership.
Data Integration & API Users	Request API credentials, webhook configurations, integration setup, or client secret rotations for internal or external systems.
Data Reporting	Request new reports, dashboards, or modifications to existing analytics assets to support business decision-making.
Data Storage & Backup Services	Request new storage shares, modify existing volumes, adjust permissions, or perform data restores from backup. Supports multiple storage types and protocols.
Database Managements	Request database-related services such as account creation, permission changes, backups/restores, performance tuning, or connectivity troubleshooting.
Elevated/Temporary Admin Access	Request temporary elevated or administrative access to a specific system or application for a defined period, subject to approval and automated removal.
Employee Offboarding IT Deprovisioning	Deactivate employees user accounts, collect assigned assets, and revoke access for departing employees.
Employee Onboarding IT Setup	Provision IT hardware, software, and access for a new hire as part of the onboarding process.
End-User Device Management	Request device enrollment, push profiles/apps, fix compliance issues, or perform MDM troubleshooting for Windows, macOS, iOS, or Android devices.
File Sharing & Collaboration Platform Management	Request help with the setup, management, and access permissions for file-sharing and collaboration platforms such as SharePoint, OneDrive, Google Drive, Box, and Teams.
General IT Help Request (Non-Standard)	Report or request assistance for IT-related issues not captured by predefined catalog items.
Identity & Access Management	Request creation, modification, or removal of user access, roles, or groups, as well as SSO/MFA configuration changes and identity corrections.
Loaner Laptop Requests	Request a temporary loaner laptop for short-term business use.
Multi-Factor Authentication (MFA) Setup or Reset	Set up new MFA methods, reset existing ones, or report a lost MFA device.
Network Infrastructure & Firewall Management	Request network-related configurations, such as firewall changes, VPN setups, or DNS/DHCP updates, ensuring compliance, security, and operational continuity.
Report Network Issue	Report problems with wired or wireless network connectivity in office locations.
Request Access to Shared Drive / Folder	Request permission to an existing shared drive or folder for collaboration and data access.
Request Application Access	Request access or a license for a specific enterprise application.
Request Mobile Phone / SIM	Order a corporate mobile phone or SIM card according to company policy.
Request New Desktop	Request a company-approved desktop workstation for office use
Request New Laptop	Request a company-approved laptop for work purposes.
Request New Software License	Request new or additional software licenses for approved productivity and recording tools.
Request Peripherals	Request new or replacement peripherals and accessories for their workstation.
Request Printer Access / Setup	Request printer access, installation, or troubleshooting support.
Request Software Upgrade / Patch	Request upgrades or patches for software, agents, or endpoints/servers across multiple platforms.
Virtual Hosting / Cloud Computer (Windows/Linux)	Request a new virtual machine (VM) or make configuration changes to existing compute instances including CPU, RAM, storage, or network. Supports both on-premise and public cloud environments.
VPN Access Issue	Report VPN connection issues.