CAB meeting attendance using the CAB workbench

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of CAB Meeting Attendance Using the CAB Workbench

    The CAB Workbench in ServiceNow allows ITIL users to attend Change Advisory Board (CAB) meetings, view agenda items, and the change schedule. Users who are approvers can also approve change requests directly from the interface. Access the CAB Workbench by navigating toChange > Change Advisory Board > CAB Workbench.

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    Key Features

    • Meeting Schedule: View the CAB meeting calendar in daily, weekly, or monthly formats. Click on a meeting to access its details.
    • Timer Display: A timer shows the total elapsed time of the meeting and changes color based on the percentage of time elapsed.
    • Agenda Management: Review current and past agenda items. Approvers can approve or reject items with comments.
    • Filtering Options: Filter agenda items by categories such as All, My, or Approved Agenda Items, and opt for notifications before items start.
    • Meeting Notes and Attendees: View notes from the meeting host and see a list of attendees with their connection status.
    • Change Details: Access change information in both form and calendar views, and configure filters to identify potential conflicts with other change requests.

    Key Outcomes

    By utilizing the CAB Workbench, ServiceNow customers can efficiently manage CAB meetings, enhance collaboration among team members, and streamline the change approval process. The ability to view detailed schedules and agenda items allows for better preparation and participation, making it easier to track changes and associated discussions during meetings.

    As an itil user, you can attend a Change Advisory Board (CAB) meeting, view the agenda items, and the change schedule. If you are an approver, you can approve a change request.

    View the details of a CAB meeting and its agenda by navigating to Change > Change Advisory Board > CAB Workbench. From the calendar, you can view the CAB meeting schedule for a day, week, or month. To view details of a meeting, click the meeting and then click Open in the pop-up window.

    Note:
    If the system property sn_change_cab.com.snc.change_management.cab.use_sow_meeting is set to true and you have the sn_sow.sow_user role, the CAB meeting opens in the CAB Workbench in Service Operations Workspace. If it is set to false, the meeting opens in the Core UI. For more information, see Change Management properties.
    Figure 1. CAB Workbench
    CAB meeting details.

    The following components describe the different activities that you can perform in the interface:

    Table 1. CAB workbench
    Level Description
    1 View the timer that displays the total elapsed time, the meeting name, and the scheduled date and time of the meeting. The timer count starts from zero. The color code in the timer changes based on the overall percentage of time elapsed from the total duration of the meeting:
    • 0% - 50%: Green
    • 50% - 70%: Yellow
    • 75% - 100%: Orange
    • > 100%: Red
    The text below the meeting name displays the total time allotted for the meeting.
    2 View the current agenda item. The timer displays the amount of time spent discussing the current meeting agenda item. The form area displays the details of the current agenda item that you have selected. When the current agenda item changes, the details on the form and the calendar change accordingly. If you select an agenda item that is not the current agenda item, the form area displays the details of the selected agenda item. The form area does not display details of the current agenda item even when the current agenda item is changed to the next agenda item.
    Note:
    If you are one of the approvers for the agenda item, the Approve and Reject buttons appear below the timer.

    You can click Approve or Reject as appropriate, enter your comments in the Confirmation pop-up window, and click Approve or Reject.
    3 Filter the agenda items that you want to view and click Notify me to receive a notification before the agenda item starts. Click the Pending Agenda Items list, and select the All Agenda Items, My Agenda Items, or Approved Agenda Items option. The list of agenda items appears under the filter condition list, in the order that the items appear in the agenda.
    4
    • Meeting Notes: Displays the document note entered by the host of the meeting.
    • Attendees: Displays the list of attendees and also indicates whether the attendees are currently connected to the meeting.
    • Conference Information: Displays any content that was stored in the Conference Information field from the related CAB meeting record.
    5 View the details of a current change in the form view or in the calendar view.

    Show form: Click the show form icon (Show form icon.) to display change details in the form view. The Change, Planning, and Schedule tabs provide information about the change request meeting, planning, and scheduling.

    Show calendar: Click the show calendar icon (Show calendar icon.) to display change details on the calendar form. You can select the day or the month that you want to view details of a change for. In a day view, you can click the settings icon (Settings icon.) and then click the configuration icon (Configuration icon.) to set relevant filter conditions. If you turn on any of the configuration filter conditions, the related change records are displayed. The change records appear in the time slot of the day that the current change implementation is planned for. In the configuration settings, you can view other potential conflicts. The conflicts can be other change requests that are scheduled for implementation by the same assignee, assignment group, or for the same configuration item.

    The day and month view of the calendar displays the Blackout Schedule time, Maintenance Window, and the agenda item that is in progress. In the day view, the specific time slot of the planned blackout and maintenance window is highlighted. In the calendar view, the entire day is highlighted.

    Note:
    For standard change proposals, the Change, Proposal, and Change Request Values tabs provide information on change request meeting, proposal, and change request values. The show form (Show form icon.) and the show calendar (Show calendar icon.) icons do not appear for standard change proposals.