---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Mass Update CI

# Mass Update CI {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Mass Update CI enables you to apply the same update to a set of configuration items (CIs) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active.  
To use Mass Update CI, activate the Change Management - Mass Update CI plugin.  
Note:  
This feature is available for normal and emergency changes only.

When you activate the Change Management - Mass Update CI plugin, the Mass update CI class check box appears on the Change Request form. When you select the check box, the Mass update CI class tab appears. On this tab, you can propose changes to the CIs in the Affected CIs related list that match the selected class.  
When the change moves to the Implement state, the system creates the required update for each CI related to the change request. You can apply these updates in the Implement or Review state.  
Note:  
You cannot add or delete a CI when the change request is in the In-progress state and is not approved.
**Related concepts**   

* [State model and transitions](https://www.servicenow.com/docs/LTYmb2Zefl1IO0LOkjc0rA "Change Management offers a state model to move and track change requests through several states.")  
**Related tasks**   

* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Zlw4P3O7I_YASghrIP5hxw "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Associate multiple CIs with a change request](https://www.servicenow.com/docs/cOw5ShTPsLii_G5xE_KYZg#t_AssociateMultipleCIs "Associate multiple impacted or affected CIs with a single change request.")  
**Related topics**   

* [Configure a form](https://www.servicenow.com/docs/access?context=configure-form-layout&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)