---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a change approval policy using Decision Builder

# Create a change approval policy using Decision Builder {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create a change approval policy in Decision Builder to define the approvals that are generated for your change requests.

## Before you begin

The Decision Builder plugin (sn_decision_design) must be installed.

A change approval policy evaluates a set of policy inputs against the conditions defined on its decisions. A policy can contain multiple decisions, enabling a single policy to handle every approval required for a change type.
For each matching decision, the associated approval definition generates the required approvals.

A policy input is a variable source, such as a change field or a referenced record value, that the condition columns evaluate. When you add an input, you define its data type, which controls the operators and values available in
the condition columns. For example, an input of type Reference lets a condition evaluate a referenced record or a field on the reference table. For more information about the full model of inputs,
decisions, and approval definitions, see [Change approval policies](https://www.servicenow.com/docs/yR3mJtaNCVtXVpDM2Ql0SA "Change approval policies use approval definitions to generate approvals according to your business requirements.").

Role required: admin or change_manager

## Procedure

1. Navigate to AllChangeChange Policy.
2. Select Create new change approval policy.
3. Enter the name of the policy.
4. In the Execution field, select an option to determine the approach to implement your decision.  

   | Option | Description |
   | First decision that matches | Uses the first matching decision in ascending order of the value defined in the Order column of the Decisions list. The associated approval definition is applied. |
   | Run all decisions that match | Uses all matching decisions and applies the associated approval definition. |
   |-|-|

   {#change-approval-policy-decision-builder__choicetable_dsq_35w_f5b}
5. Select Create \& Continue.
6. Select Add an input.
7. On the form, fill in the fields.  
   {#change-approval-policy-decision-builder__table_opv_p5w_f5b__entry__2}

   | Field | Description |
   |:-|:-|
   | Label | Header of the input. |
   | Type | Type of data used for the input. When the data type is Reference, a new column titled Reference appears in the form. The reference is the table associated with the input. The available input types are: * Choice * Date * Date/Time * Decimal * Due Date * Integer * Long * Reference * String * String (Full UTF-8) * True/False {#change-approval-policy-decision-builder__ul_f3l_s5w_f5b} |
   [Table 1. Add an input form]

   {#change-approval-policy-decision-builder__table_opv_p5w_f5b}
8. Add a condition by selecting Add Condition Column.
9. On the form, fill in the fields.  
   {#change-approval-policy-decision-builder__table_lgc_z5w_f5b__entry__2}

   | Field | Description |
   |:-|:-|
   | Condition column label | Label for the condition. |
   | Description | Brief overview of the condition. |
   | Input | Input linked to the condition column. To evaluate multiple fields, you can add multiple conditions with the Reference input type. |
   | Table | If the data type is Reference, this field is automatically set to the name of the reference table. |
   | Data to evaluate | If the input type is Reference, specifies whether the condition evaluates a reference record or a field from the reference table. |
   | Condition type | Data type selected for the input. |
   | Default operator | Operator used to evaluate a user-specified value. A default operator is required for all input data types except for True or False. |
   [Table 2. Add Condition Column form]

   {#change-approval-policy-decision-builder__table_lgc_z5w_f5b}
10. **Optional:** Add more conditions by selecting the plus icon (+) after the last condition column, or by pointing to a condition column and selecting the plus icon (+).
11. For each condition cell, select an operator and enter a value.  
    For example, to evaluate the change approval policy only for hardware issues, set the condition \[Assignment group\] \[is\] \[Hardware\].
12. In the Result column, select the change approval definition to apply.
13. In the form header, select Save.

## Result

A change approval policy is created and is evaluated on a change request that matches the defined condition.
**Related tasks**   

* [Create change approval policies](https://www.servicenow.com/docs/3KwKO4VOdnlb~DXqQf~ahA "Use a change approval policy to define the approvals that are generated for your change requests.")

*[\>]: and then