---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Conflict calendar

# Conflict calendar {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The conflict calendar graphically represents the potential scheduling conflicts for a
change request. Conflicts are identified as active change requests, blackout schedules, and
changes scheduled outside maintenance schedules. Use the Scheduling Assistant to resolve any schedule conflicts.
Figure 1. Conflict calendar {#change-conflict-calendar__table_cv4_kmd_gdb__entry__3}

| SI # | UI Component | Description |
|-|-|-|
| 1 | Scheduling Assistant | Enables you to choose from the list of available time slots to resolve conflicts. For more information on resolving conflicts, see [Manage your change schedules and resolve conflicts](https://www.servicenow.com/docs/Sfwizzom3NgtXtac~VAb4g "Prevent schedule conflicts by using the conflict calendar to manage your change schedule details, customize views, and resolve conflicts.") [Manage your change schedules and resolve conflicts](https://www.servicenow.com/docs/Sfwizzom3NgtXtac~VAb4g "Prevent schedule conflicts by using the conflict calendar to manage your change schedule details, customize views, and resolve conflicts.") |
| 2 | View Form | Returns you to the Change Request form. |
| 3 | Calendar | Enables you to choose a date. When you select a date, you can view the schedule details of that day. |
| 4 | Current day or month | Enables you to view the schedule of the current day or month when you click Today. |
| 5 | Navigating dates | Enables you to navigate to the previous day, the next day, or month, depending on the view type when you click the arrow buttons. |
| 6 | Day or Month view | Enables you to change the calendar view to a day view or month view. |
| 7 | Keyboard Shortcuts | Provides you with keyboard shortcuts for quick navigation. |
| 8 | Options | Enables you to control the view of the calender, customize settings, or set the configuration filters using the Settings tab and the Configuration tab. From the configuration filters you can select and display the Assigned to, Assignment group, Configuration item, or Show all options in the Related Changes section. This section has the same value of the option selected for the current change. |
| 9 | Change request block | Enables you to view the details of the change request. Note: Related changes section is displayed if other scheduled changes that potentially conflict with the change based on a schedule or assignment is detected. For example, if the same person is assigned to two or more changes at the same date and time, you can visually see the conflict and update one of the scheduled changes, as appropriate. |
[ ]

{#change-conflict-calendar__table_cv4_kmd_gdb}
* **[Manage your change schedules and resolve conflicts](https://www.servicenow.com/docs/Sfwizzom3NgtXtac~VAb4g)**   
  Prevent schedule conflicts by using the conflict calendar to manage your change schedule details, customize views, and resolve conflicts.

**Related tasks**   

* [Detect change conflicts](https://www.servicenow.com/docs/HQtY4pGQb30K3L5cH7hUYg#configure-conflict-properties "Detect change conflicts by setting Change Management conflict analysis properties. Use the resulting information to calculate conflicts for change requests and review and modify the change to eliminate conflicts.")
* [Create blackout and maintenance schedules in Change Management](https://www.servicenow.com/docs/Gyeat1enp08Zj9DzXEzZrA "Use the Blackout and Maintenance windows to schedule a change. Blackout windows specify times during which normal change activity should not be scheduled. Maintenance windows specify times during which change requests should be scheduled. For example, create a blackout schedule for code freezes at the end of the year. blackout-maintenance-schedule")
* [Configure a change request to monitor outside maintenance schedule conflicts](https://www.servicenow.com/docs/4qha2Y2yPoZUitLS4JxHtg "When a change request is configured to display the conflicts that are outside the maintenance schedule, conflict detection indicates whether the planned start and end dates occur outside the maintenance window or not. By reviewing the conflicts that are detected, you can modify the change schedule.")
* [Enable automatic change conflict detection](https://www.servicenow.com/docs/WhxTMacVOFwKSVhGIs9how "Automate conflict detection to run at specific intervals or when a change request is updated to immediately review the conflicts when the schedule dates are updated.")
* [Detect conflicts manually and review conflict details](https://www.servicenow.com/docs/uWeywcJWCXG8NmbgNukTaw#t_RunManualConflictDetection "Run conflict detection manually for a change request. Review the conflicts detected either automatically or manually and resolve them by changing the schedules.")