---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Change Management Platform Analytics Solutions

# Legacy: Change Management
Platform Analytics Solutions {#change-content-pack__phContentPackAppName}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Platform Analytics Solutions and in-form analytics contain preconfigured
dashboards. These dashboards contain actionable data visualizations that help you improve your
business processes and practices.  
Important:  
Starting in Xanadu release, the Core UI Change Management dashboards are deprecated. You can use Platform Analytics
[Change Management dashboard](https://www.servicenow.com/docs/z6syAtq28PXLQDEhn7a_uA "The Change Management dashboard provides workflow metrics for successful and failed change requests across different change models and types.") to view the information about the Change requests in one place.

## Platform Analytics Solutions

Platform Analytics data visualizations use Performance Analytics
[indicator](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=australia&pubname=australia-glossary&section=gloss-indicator&ft:locale=en-US) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

To enable the solutions for Change Management, an admin can
navigate to Performance AnalyticsGuided Setup. Click Get Started then scroll to the section for Change Management. The guided setup takes you through the entire setup
and configuration process.

## Inactive dashboards {#change-content-pack__section_hzd_3zy_mlb}

Some dashboards in this content pack are inactive when installed. Complete configuration and run [data collection jobs](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=australia&pubname=australia-glossary&section=gloss-data-collector&ft:locale=en-US) before you activate these dashboards. You can activate dashboards in Dashboard Properties, accessible from the context menu. You have to assign an owner
to the dashboard to activate it.{#change-content-pack__p_tvb_nfg_h1c}
* **[Legacy: Change Premium dashboard](https://www.servicenow.com/docs/5viuRFx2hX~oCk66dBuSPg)**   
  This dashboard uses Workbench widgets and other advanced Platform Analytics features to give you all the information about the Change process in one place.
* **[Legacy: Change Management dashboard](https://www.servicenow.com/docs/~fZqBndAkV5Pa3dwuHYp7A)**   
  Use this dashboard to see the trends in change request resolution over time across different change request risks, ages, and priorities. Break down change requests over time according to the assignment groups you manage.
* **[Legacy: Open Changes Reports dashboard](https://www.servicenow.com/docs/ypxrDpOKCZT0dDce1typ4Q)**   
  Use this dashboard to get an overview of the current status of open reports.
* **[Legacy: Open Changes State Monitor dashboard](https://www.servicenow.com/docs/9Nqw75zRq9XbuNp0lerRoA)**   
  This workbench dashboard enables you to view and assess all open changes separated into status brackets: New, Assessed, Authorized, Scheduled, Implemented, and Reviewed.
* **[Legacy: Age of Open Changes Monitor dashboard](https://www.servicenow.com/docs/RqtOxhLZjxufP4~YsFVSPw)**   
  This workbench dashboard enables you to view and assess all open changes separated into age brackets: less than one day, from 1-5 days, from 6-30 days, from 31-90 days, and over 90 days.
* **[Legacy: Change Velocity dashboard](https://www.servicenow.com/docs/c_7flCZZs2J1vvsUMuqC9A)**   
  Use this dashboard to track the average duration of change requests in the last 30 days.
* **[Change Management troubleshooting properties](https://www.servicenow.com/docs/Ky4GNTNpKBUbHYwl3J~5SQ)**   
  Use the Change Management troubleshooting properties and change the value of the properties to get additional logging details for the feature.

**Related topics**   

* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)

*[\>]: and then