---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Change Management dashboard

# Legacy: Change Management dashboard {#ariaid-title1}

* Release version: Australia
* 
* Updated August 3, 2023
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use this dashboard to see the trends in change request resolution over time across
different change request risks, ages, and priorities. Break down change requests over time
according to the assignment groups you manage.  
Important:  
Starting in Xanadu release, the Core UI Change Management dashboard is deprecated. You can use Platform Analytics
[Change Management dashboard](https://www.servicenow.com/docs/z6syAtq28PXLQDEhn7a_uA "The Change Management dashboard provides workflow metrics for successful and failed change requests across different change models and types.") to view, and track the open changes.

## End user and roles {#change-management-dashboard__section_upb_qj4_2fb}

{#change-management-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Change Manager - Needs to break down the trends in change request resolution over time to spot areas that need attention | itil |
[ ]

{#change-management-dashboard__table_ov2_tj4_2fb}

## Change Management dashboard indicators {#change-management-dashboard__section_nm4_hk4_2fb}

Number of open changes
:   The number of changes open at the end of the collection date. The number of changes opened
    on or before the collection date and no close date or a close date after collection
    date.

Number of new changes
:   The number of new changes with a registration date on the data collection date.

Number of new emergency changes
:   The number of new changes where type=emergency

Change backlog growth
:   The number of closed changes subtracted from the number of new changes.

Number of closed changes
:   The number of changes with a close date on the data collection date.

Average age of open changes
:   The average amount of time a change has been open.

% of urgent changes
:   Percentage of urgent changes. Is a formula: Number of new changes classified as urgent /
    Number of new changes \* 100

Average close time of changes
: The average amount of time it has taken to close a change  
The following indicators do not appear on the dashboard but are used in formulas:

* Summed age of open changes
* Summed duration of closed changes
{#change-management-dashboard__ul_d21_vkj_nlb}

## Breakdowns {#change-management-dashboard__section_yfw_qk4_2fb}

* Priority
* Age
* Assignment Group
* Risk
* Stage
* Type
{#change-management-dashboard__ul_ulw_dl4_2fb}