Legacy: Change Management dashboard

  • Release version: Australia
  • Updated August 3, 2023
  • 1 minute to read

    • Use this dashboard to see the trends in change request resolution over time across different change request risks, ages, and priorities. Break down change requests over time according to the assignment groups you manage.

    Important:

    Starting in Xanadu release, the Change dashboard is deprecated. Users can use Change dashboard to view, and track the open changes.

    Animated tour of the tabs of the Change Management dashboard

    End user and roles

    End user and goal Required role
    Change Manager - Needs to break down the trends in change request resolution over time to spot areas that need attention itil

    Change Management dashboard indicators

    Number of open changes
    The number of changes open at the end of the collection date. The number of changes opened on or before the collection date and no close date or a close date after collection date.
    Number of new changes
    The number of new changes with a registration date on the data collection date.
    Number of new emergency changes
    The number of new changes where type=emergency
    Change backlog growth
    The number of closed changes subtracted from the number of new changes.
    Number of closed changes
    The number of changes with a close date on the data collection date.
    Average age of open changes
    The average amount of time a change has been open.
    % of urgent changes
    Percentage of urgent changes. Is a formula: Number of new changes classified as urgent / Number of new changes * 100
    Average close time of changes
    The average amount of time it has taken to close a change
    The following indicators do not appear on the dashboard but are used in formulas:
    • Summed age of open changes
    • Summed duration of closed changes

    Breakdowns

    • Priority
    • Age
    • Assignment Group
    • Risk
    • Stage
    • Type