---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management integration with Software Asset Management

# Change Management integration with Software Asset Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Change Management integration
with Software Asset Management (SAM) displays
the projected licensing cost implication of a change.

This integration tracks projected license cost changes when a change is proposed to one or more configuration item (CI) processor resources (CPU or CPU Core) that run processor-licensed software.  
This integration requires the Software Asset Management Professional (com.snc.samp) and Change Management - License Change Projections (com.sn_samp_change) plugins.  
Note:  
Request activation of the Change Management - License Change Projections plugin (com.sn_samp_change) through the HI Service Portal.

When a change request is in the New state, users can propose a change to the CPU or CPU Cores of a CI using Propose Change or Mass Update CI. Those proposed
changes are captured in an XML field that is then passed to Software Asset Management when the change request transitions into its first approval state. After Software Asset Management performs the projected licensing cost change, those results are displayed in the License change projection form section.

The License change projection form section displays the license projection change summary for
every CI in scope for the change. The left side of the section displays fields relaying the
current spend, projected spend, the spend change, and the number of impacted installations. On
the right is a bar graph providing a visual representation of that information.

For a more detailed breakdown of the license change projections, you can add the CI Projection Summary related list to the Change Request form. This related list provides a CI-by-CI breakdown of the license change projection
summary information and provides access to the Software Asset Management CI Project Summary record and additional data.

The projected cost impact covers software licensed by the processor (CPU or CPU Core) for the affected configuration items. Use the License change projection summary and the CI Projection Summary related list to estimate the spend
change before the change is approved. Cost impacts for software licensed by other metrics are not included in this projection.
**Related concepts**   

* [Mass Update CI](https://www.servicenow.com/docs/chVW_CL1is2GSvbYM5KTig "Mass Update CI enables you to apply the same update to a set of configuration items (CIs) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active.")  
**Related topics**   

* [Managing proposed changes](https://www.servicenow.com/docs/access?context=c_ProposedChanges&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US)