---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Predictive Intelligence for Change Management

# Predictive Intelligence for Change Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Predictive Intelligence for Change Management capability uses
machine-learning algorithms to suggest standard templates, identify similar incidents, and enhance
risk assessment for the change.  
Predictive Intelligence for Change Management delivers the following benefits:

* Enhanced change risk calculation using machine-learning algorithms to assess change risk.
* Uses Predictive Intelligence clustering capability to identify and suggest Standard Change templates to create a change.
{#change-mgmt-intelligent-solutions__ul_ncy_v2g_nlb}

Confirm that you have the admin role to configure the intelligent solution definitions and system properties. Users with itil or sn_change_write role view the resulting risk predictions and standard
change suggestions on the change request. For the full list of roles installed with Change Management, see [Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/TVjye~n1dahpmC04fQxlXA "Several user roles are installed with the activation of the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management). Security ACLs to support the security model for Change Management and related functionality are also installed.").

## Roles and access for intelligent solutions {#change-mgmt-intelligent-solutions__section_roles_intsoln}

Access to the Predictive Intelligence for Change Management capability depends on the action you perform:

* Configure solution definitions and system properties: you must have admin privileges. For the configurable properties, see [Intelligent solutions system properties](https://www.servicenow.com/docs/0VD80oiJavP8NNpSMuowMQ "Administrators can configure the Change Management Intelligent solutions system properties to use predictive intelligence (PI) capabilities."). To train the standard change proposal solution, see [Train the clustering solution for standard change proposal](https://www.servicenow.com/docs/3NQuBwgHeaAZcsBEYyBxog "Train the Standard change proposal solution definition to use clustering capabilities to identify and suggest Standard Change templates to create a change.").
* View risk predictions and standard change suggestions on a change request: you must have the itil or sn_change_write role.

## Solution definitions for Predictive Intelligence for Change Management {#change-mgmt-intelligent-solutions__section_lsd_png_nlb}

The Solutions definitions for Predictive Intelligence for Change Management capability are available after you activate the following plugins:

* Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk)
* Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp)

{#change-mgmt-intelligent-solutions__ul_tp3_vng_nlb}  
Note:  
Predictive intelligent for Change Management plugins can be requested through the Now Support Customer Service system.  
For more information, see [Change Management plugins](https://www.servicenow.com/docs/o_iTm6CnoJh5iE_3Ffbszw "You can activate one or more of the Change Management plugins if they are not already active. Some plugins include demo data.").{#change-mgmt-intelligent-solutions__table_xt3_n4g_nlb__entry__3}

| Solution definition | Solution type | Description |
|-|-|-|
| Risk for proposed change | Similarity and Categorization | Provides insight into the potential risk of the change activity and facilitates intelligent approval decisions. The info message puts all the risk related information to easily compare the returned value. This prediction helps in reducing approval friction and time. For example, when risk = low, you can use Change Approval Policies to automatically approve this low risk activity. |
| Standard change candidates | Clustering | Analyzes and suggests opportunities for Standard Change proposal templates that can be used for automatically creating a change. This solution uses similarity and clustering solution type to identify the common fields in the records and make it a template. |
[Table 1. Solution definitions for Change Management]

{#change-mgmt-intelligent-solutions__table_xt3_n4g_nlb}
* **[Intelligent solutions system properties](https://www.servicenow.com/docs/0VD80oiJavP8NNpSMuowMQ)**   
  Administrators can configure the Change Management Intelligent solutions system properties to use predictive intelligence (PI) capabilities.
* **[Train the Risk Intelligence solution](https://www.servicenow.com/docs/t8c6_8ay_fu283OtXT~CEg)**   
  Create Risk categorization or similarity solution definitions to use the predictive intelligence that helps in accessing change risk.
* **[Train the clustering solution for standard change proposal](https://www.servicenow.com/docs/3NQuBwgHeaAZcsBEYyBxog)**   
  Train the Standard change proposal solution definition to use clustering capabilities to identify and suggest Standard Change templates to create a change.