---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Intelligent solutions system properties

# Intelligent solutions system properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can configure the Change Management Intelligent solutions system properties to use Predictive Intelligence capabilities.
By configuring these properties, you enable the Change Management application to:

* Predict the risk of the proposed change.
* Use similarity and clustering to identify and suggest potential standard change templates.
{#change-mgmt-intelligentsoln-properties__ul_u4f_q2s_mlb}

Navigate to ChangeIntelligent Solution Configuration to view and edit the properties.

## Risk Intelligence properties {#change-mgmt-intelligentsoln-properties__section_jnq_tgs_mlb}

The risk prediction surfaces on the change request based on the `chg_ml_prop_risk.usage` property. When set to View risk value, the prediction appears in an information message on the change
request form. When set to Set risk value, the predicted value is written to the Risk field. For the conceptual overview, see [Predictive Intelligence for Change Management](https://www.servicenow.com/docs/RZsp8l5~ZJu7LLXKskRYPg "The Predictive Intelligence for Change Management capability uses machine-learning algorithms to suggest standard templates, identify similar incidents, and enhance risk assessment for the change."). For components installed with the plugin, see [Components installed with Change Management - Risk Intelligence](https://www.servicenow.com/docs/1F4vR_RMO5x4luw0rC4d~w "Several types of components are installed with activation of the Change Management - Risk Intelligence plugin, including tables.").  
{#change-mgmt-intelligentsoln-properties__table_knq_tgs_mlb__entry__2}

| Property | Description |
|-|-|
| Solution type \[chg_ml_prop_risk.model_type\] | The type of PI solutions used for risk prediction. * Similarity: Uses machine-learning solution to collect and compare your existing records to new similar records. This solution type uses the following risk calculation method: * Use count of records: Risk of the group that has highest count is used. * Use confidence of records: Risk of the group that has highest total number of confidence is used. {#change-mgmt-intelligentsoln-properties__ul_yxn_ybf_plb}If the risk have same count or confidence, then the higher risk is considered. * Classification: Uses machine-learning algorithms to set field values during record creation, such as setting the risk category based on previous data. {#change-mgmt-intelligentsoln-properties__ul_wcm_cz2_plb} |
| Predicted value usage \[chg_ml_prop_risk.usage\] | Determines how the predictive value is used and where it appears on the change request. * View risk value: Displays the prediction in an information message on the change request form without changing any field value. * Set risk value: Writes the predicted value to the Risk field on the change request. {#change-mgmt-intelligentsoln-properties__ul_rjz_fbf_plb} |
| Solution enabled \[chg_ml_prop_risk.solution_enabled\] | Identifies if the solution is enabled or not. |
| Threshold \[chg_ml_prop_risk.classification_confidence_threshold\] | The minimum confidence value for the returned results. |
[Table 1. Risk Intelligence properties]

{#change-mgmt-intelligentsoln-properties__table_knq_tgs_mlb}

## Standard change proposal properties {#change-mgmt-intelligentsoln-properties__section_hwt_tgs_mlb}

{#change-mgmt-intelligentsoln-properties__table_iwt_tgs_mlb__entry__2}

| Property | Description |
|-|-|
| Minimum quality level \[chg_ml_prop_sctp.quality\] | Minimum cluster quality to use for standard change candidates. |
[Table 2. Standard change proposal properties]

{#change-mgmt-intelligentsoln-properties__table_iwt_tgs_mlb}

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